Vol 4 Issue 2 October 2016-March 2017

Abstract: The study sought to establish the effects of internal control on credit business performance of Mombasa Teachers Sacco Limited (MTS). An external audit report that was done at MTS Ltd indicated that the society was experiencing low levels of credit business performance. The specific objectives were to investigate the effects of credit cultural environment; to establish the effects of credit risk management; to assess the effects of credit information and communication system and to determine the effects of credit monitoring and evaluation on credit business performance of MTS. The study adopted a descriptive survey design. From the a population 3500 members a purposive sampling was used to select only few target population of 120 class A members that helped the researcher to attain the purpose of the study. The sample size for the study was 30 respondents which represents 30% the targeted population. Data analyses were performed on a personal computer (PC) using Statistical Package for Social Science (SPSS Version 22) for Windows. Analysis such as frequency counts, percentages, means and standard deviation were conducted and the information generated was presented in form of graphs, charts and tables. Findings indicated all four variables contributed positively to the credit business performance of MTS with correlation between the independent variables and the dependent variable as follows: Credit Cultural Environment; Credit Risk Management; Credit Communication and Information Systems; Credit Monitoring and Evaluation Systems shown by a correlation value of 0.948; 0.966; 0.676 and 0.985 respectively. Keywords: Internal control, Credit business Performance, Sacco. Title: EFFECTS OF INTERNAL CONTROL ON CREDIT BUSINESS PERFORMANCE OF SAVINGS AND CREDIT CO-OPERATIVE SOCIETY: A CASE STUDY OF MOMBASA TEACHERS SACCO LIMITED Author: S.MUTANGE, DR. E.DATCHE International Journal of Management and Commerce Innovations, ISSN 2348-7585 (Online) Research Publish Journals

Abstract: The general objective of the study was to determine the effects of motivation strategies on employee performance in public service of Bungoma Central Sub County. The study adopted three specific objectives: to determine the effect of financial motivation strategies on employee performance in public service of Bungoma Central Sub County, to determine the effect of non-financial motivation strategies on employee performance in public service of Bungoma Central Sub County, and to determine effect of self- development motivation strategy on employee performance in public service of Bungoma Central Sub County, The theoretical frame work for this study was based on Maslow’s Hierarchy of Needs theory, Fredrick Herzberg’s Hygiene Motivational Theory, McGregor's X-Y Theory. The Target Population was drawn from population of 92 public service employees obtained from 6 departments. Questionnaire was the main tool of data collection. The researcher used descriptive statistical methods (Frequency, percentage, Mean and standard deviation) and inferential statistics (regression analysis). The study established that, Financial (base pay, allowance, benefits) is a motivational strategy that improves performance. The employer provides basic pay for contribution; employer provides financial allowances for employees’ contribution (House, commuter, leave allowances). However, the basic pay and the allowance were not sufficient. Regression results indicated that non-financial motivation significantly predicts employee’s performance; however the prediction was lower than that of financial motivation. The study established that financial motivational strategy was a strong predictor of employee’s performance compared to financial and self- development plan motivation. A Multiple regression analysis was used to explain the combined effect of financial, non -financial and employee self-development motivation on performance of R2 =.86) shows that all the predictors account for 86% variation in employee performance in Bungoma Central Sub-county. It was established that; supervisors recognizes exemplary employees contribution, recognition is motivational strategy that enable employees to perform well, and the departments empowers employees through training, coaching, seminar, workshops, mentorship and delegation, there are promotion programs in the departments, but the departmental budgetary allocations for empowerment are not sufficient. Despite the promotion program being present, there was a general feeling that that promotion program in the departments should be reviewed. Most respondents agreed that there is adequate job security (permanent and pensionable) in their departments. The study established employees’ personal development plans significantly predict employees’ performance, though the prediction is lower than that of non-financial and financial motivation. Majority of the employees have self-development plans. However, only half of them fulfill their self-developmental plans. It was established that most departments do not provide support for self-development. Despite the management believing that employees’ self-development is motivation strategy that improves performance. Keywords: Motivation Strategy, Performance, Public service. Title: EFFECTS OF MOTIVATION STRATEGIES ON EMPLOYEE PERFORMANCE IN PUBLIC SERVICE OF BUNGOMA CENTRAL SUB COUNTY Author: Jackson Kaskul Alale, Prof. Namusonge, Mr. Robert Wamalwa Wandera International Journal of Management and Commerce Innovations ISSN 2348-7585 (Online) Research Publish Journals

Abstract: Studies have shown that strategies frequently fail not because of inadequate strategic planning/ formulation, but because of inefficient implementation. This study reviews the factors affecting the effective implementation of Bungoma County Strategic Plan. The objectives of the study were to find out the impact of leadership; communication; resources; and organizational structure to the implementation of Bungoma County strategic plan. The study was significant in that it was a step forward towards proper management of County resources as per the Bungoma County Integrated Development Plan (CIDP) as it identified key variables that deserve attention in the implementation process. The research was conducted through a case study design. Stratified sampling and purposive sampling techniques were used to select the respondents. A sample size of 47 respondents was chosen from a target population of 93 members whom comprised of the county executive, the county assembly, and the county and sub-county implementing strategic plan implementing units. Data was collected through administering written questionnaires. Data from the questionnaires was statistically analyzed using both qualitative and quantitative data analysis techniques and presented through tables, charts and percentages. The study found that resources are the major factor affecting implementation of the Bungoma County strategic plan followed by leadership, organizational structure, and Communication. Human resources was identified as the most critical resource in the implementation process. However, middle and lower cadre employees lack the right skills and competencies to undertake implementation process and have not been trained on the components of the CIDP. Management allocates inadequate financial resources to the implementation process and the funds are further embezzled through corrupt tendering processes. Leadership lacks commitment as it does not allocate time to discuss the implementation process while the structure of the county government is not aligned to the county strategic plan, and lastly, Management does not clearly communicate employee responsibilities, tasks and duties. The study recommends that for the county Government to achieve its intended development objectives, the county management must adopt and embrace proper resource allocation and utilization mechanisms, participatory approaches to strategy execution, employee training and development, issue-based politics, and an effective organizational structure and communication procedures. This will help enhance coordination and control within the county government. Keywords: Organisational performance, Efficiency, Strategic plan, Integrated Development plan. Title: FACTORS AFFECTING EFFECTIVE IMPLEMENTATION OF STRATEGIC PLANS IN COUNTY GOVERNMENTS: THE CASE OF BUNGOMA COUNTY INTEGRATED DEVELOPMENT PLAN Author: Omunyin Heinz Obeid Imoleit, Dr. Maurice Sakwa, Mr. Robert Wamalwa Wandera International Journal of Management and Commerce Innovations, ISSN 2348-7585 (Online) Research Publish Journals

Abstract: Performance of businesses in Kenya has not been predominantly exceptional despite the much ongoing efforts to provide enterprises with entrepreneurial incentives, many have nevertheless failed. While contributions of enterprises to development are generally acknowledged, entrepreneurs in this sector face many obstacles that limit their long-term survival and development. However, strategic management practice sets priorities, focuses energy and resources, strengthens operations and ensures that all stakeholders are working towards common goals. It is with this regard that the researcher sought to conduct this study with a specific objective of examining the influence of strategy formulation on performance of agribusiness firms in Kakamega County. This research adopted descriptive survey research design since the data was collected from sampled firms representing the entire population of the small-scale agribusiness firms in Kakamega County. It was majorly guided by the Resource-Based View of a firm. The target population was 700 small-scale agribusiness firms in Kakamega County. The researcher used both stratified and simple random sampling techniques. The sample size was represented by 70 agribusiness firms selected across Kakamega County. Primary data was collected by the use of structured and unstructured questionnaires while the respondents were the owners or managers of the agribusiness firms. Reliability of the data was arrived at using the test and retest technique which was computed using the Cronbach’s alpha coefficient while the data was validated by the supervisors’ guidance. The results were summarised in the project report by use of graphs, charts, frequencies, percentages and tables accordingly. Keywords: Strategic Management Practices, Strategy Formulation, Organizational Performance and Firm size. Title: Influence of Strategic Management Practices on Performance of Agribusiness Firms in Kakamega County, Kenya Author: Ombango John Nasio, Muchibi Wilbrodah Mutsoli International Journal of Management and Commerce Innovations ISSN 2348-7585 (Online) Research Publish Journals

Abstract: Organisational culture plays a key role in management of organisations. Culture is a key tool in managing organisations. Several benefits have been cited to be of great value to the development of design and structure. Many organisations have failed due to cultural diversity that affects reporting systems. Studies show that there is a relationship between organizational structure and organizational culture in the ultimate performance of projects. Organizational culture has a number of underlying factors – it is formed by a set of values, beliefs, assumptions, common understandings, expectations, attitudes, behaviour’s, thinking, norms and traditions of the people in the company. The specific objectives were; to investigate the effect of diversity on organizational project performance; to determine the effect of communication on organizational project performance; to determine effect of leadership on organizational project performance; to determine the moderating influence of organizational design on the relationship between determinants and organizational project performance. Analysis of completed projects showed that a significant number of projects exceed the planned time and costs, consequently reducing the benefits of the projects majorly because of their failure to recognize the link between organizational structure and organizational culture. The requirements for business growth, profitability and competitive advantage compelled organisations to invest in various projects e.g. expansion of communication network to neighbouring countries and switch from traditional 2G network to U900, 3G/4G. For projects to be successful they’d have to be completed on time, within the required budget and the project outcomes should fully address the business requirements. In the past seven years, 45% of the projects have failed and this was attributed to lack of training and development, poor communication and team work, in addition to poor reward and recognition of its staff. The study used a survey design. The target population was 112 employees from within Airtel, Cronbach’s Alpha Statistical formula was used to determine the sample size and data was analysed using descriptive and non-parametric tests. Findings show that Diversity, Communication and Leadership influence performance of projects in an organization in a positive way. Keywords: Organisation culture, Project management, Leadership, Diversity, communication. Title: EFFECT OF ORGANISATIONAL CULTURE ON PROJECT PERFORMANCE OF AIRTEL KENYA LIMITED Author: Dev Gad Wanga Ochiel, Dr. Mike Iravo, Mr. Robert Wamalwa Wandera International Journal of Management and Commerce Innovations ISSN 2348-7585 (Online) Research Publish Journals

Abstract: This study addresses effect of corporate image on customer attitudinal response. It involved 173 business customers of Kenya Power, Nakuru Town. A structured questionnaire was used to collect data. The theory of planned behaviour was adopted for this study. The findings revealed that change in corporate image had a positive impact on the attitudinal responses of business customers at Kenya Power. This supported by a positive Pearson Correlation between change of corporate image and attitudinal response at (r = 0.383). The researcher recommended that the management of Kenya Power should consider paying attention to the dimensions of corporate image. The study recommended that the corporate rebranding should be done after careful consideration of customer’s attitude and perception changes on a company’s products and services and the management of Kenya Power need to reexamine the procedure incidental and needs to consider conducting prior market research and share these findings with the stakeholders. Keywords: Corporate Image, Customer Attitudinal Response, Customer Service, Brand Positioning. Title: An Investigation into the Effect of Corporate Image on Customer Attitudinal Responses: A case of business customers of Kenya Power, Nakuru Town, Kenya Author: Soila Chebet Kabindio, Dr. Peter Mwaura International Journal of Management and Commerce Innovations ISSN 2348-7585 (Online) Research Publish Journals

Abstract: An efficient store operation is concerned with ensuring that all activities involved in storekeeping and stock control are carried out effectively and economically. Despite KTDA managing factories being one of the major contributors to the Kenya economy, the sector continue to face many challenges arising from stores departments in the factories for instance there are constant inventories shortages experienced affecting the production process, inadequate trained staff in the store operations and inaccurate stock record management negatively affecting the overall revenue . Therefore the study sought to determine the factors affecting efficient stores operations in KTDA managed factories. The study populations were 112 employees working at KTDA factories in zones 4 and 5. The study employed both quantitative and qualitative research in its data analysis. According to the analysis of findings, the respondent indicated that KTDA factories do not offer regular training to stores personnel on store management and this has affected store operations negatively. The study recommended that there was need for the factories to offer regular training programs to the employees in order to improve their skills and knowledge. Keywords: Staff Training, Stores Operations, Kenya Tea Development Authority. Title: Effects of Staff Training on Efficient Stores Operations in Kenya Tea Development Authority Author: Michael Ian Kamanda, Mike Iravo International Journal of Management and Commerce Innovations ISSN 2348-7585 (Online) Research Publish Journals