Vol 4 Issue 4 October 2016-December 2016

Abstract: Training and development (T&D) (also known as Human Resource Development – HRD) and its strategic role are currently debated at the national, organizational and individual levels. General literature regarding its impact is undecided. Now days, organizations operate in a complex and changing environment that greatly influences their growth and expansion. To cope up with this changing environment they need to develop their human resources. This is because the survival and growth of any organization depends on the quality of human resources. Having this in mind this study was conducted to assess HRD practices and challenges in the selected Yangon International Airport. The study used both primary and secondary data sources. Cross sectional survey was employed taking a sample of 171 respondents from three departments (Airport, Passenger service, In flight service) selected through simple random sampling technique to collect data through questionnaire. Besides, focus group discussion and interview were used to consolidate and verify the information. Data were analyzed and interpreted using descriptive statistics based on SPSS 16.0 and qualitative technique. The finding of the study showed that the employees have good awareness towards HRD concepts and they were able to relate those concepts with HRD. However, as the results proved the sector bureaus were not in a good track in practicing training and development, career development, organizational development and performance appraisal. The finding also indicated that the sector bureaus were not in a position to doing personal analysis and confronted with the variety of challenges in the practice of HRD. Generally, based on the findings the sector bureaus did not have good HRD system. In conclusion in order to minimize problems in the practice of HRD first and foremost, in the three departments, HR should get due attention since it is an engine for other resources. In Meeting HR need, the HRD practices should also focus on career development and post training evaluation should be exercised in order to increase the effectiveness of the program. Moreover, to overcome the challenges of HRD practice there is a need for skilled human and financial resources, to differentiate high and low performers by using performance criteria and providing the necessary technical and interpersonal support to make HRD process more sustainable. Keywords: development, training, satisfaction, performance, evaluate. Title: The Human Resource Management to Promote Growth Potential of Yangon International Airport Author: Mr. Ashin Revata, Dr. Vijit Supinit International Journal of Thesis Projects and Dissertations (IJTPD) Research Publish Journals

Abstract: The purpose of this study was to assess the effects of smartphone usage on self-directed learning activities by considering the case of Mount Kenya University Kigali, Rwanda. The targeted population was 1,984 students of six schools of Mount Kenya University, Kigali and 180 lecturers, from which a sample of 95 students and 64 lecturers was obtained using simple random sampling technique by applying Slovin’s formula. Data was collected using questionnaires and interview guide. The analysis and interpretation of quantitative data was done using statistics such as frequencies, percentages, weighted means, standard deviations and Multiple Regression Analysis. This was achieved using Statistical Package for the Social Sciences version 20.0 (SPSS V.20.0) and Microsoft Excel 2013 software as the tools for analysis. Qualitative data was interpreted using content analysis. The research findings was presented using graphs and frequency tables. The analysis of the study indicated that 89 (93.70%) of the respondents students owns smartphones and 87 (91.60 %) of them participate in self-directed learning activities such as 85 (89.50%) of the respondent participating in knowledge sharing and collaborative learning activities and 71 (74.70%) of the respondents confirmed to participating in self-guided reading and researching activities. From the Multiple regression analysis, it was found that the correlation coefficient r=0.591, signifying a moderately strong, positive correlation between the usage of smartphones and self-directed learning activities. Recommendations included, conducting awareness campaign on potential benefits of smartphone in education, promoting self-directed learning at higher learning institution and breaking barriers that compromise information access such internet access facility. Keywords: Smartphone, Mobile Learning, Self-directed learning. Title: Smartphone Usage and Self-Directed Learning Activities at Mount Kenya University, Kigali, Rwanda Author: Jean Claude Ruvuta, Prof. Raymond Wafula Ongus International Journal of Thesis Projects and Dissertations (IJTPD) Research Publish Journals

Abstract: The purpose of this study tells us about the language barrier involving the staff in the hotel Novotel Platinum Bangkok. This also tells us about how to find out the problems related to the communication and, most importantly, about how to improve their levels of service quality. This can be achieved by providing training classes for effective communication process by the Human Resource department, which affects the employee regarding the hotel business sector. Keywords: Effective communication, Human Resource, Communication Barriers, Cross-cultural miscommunication, Hotel Industry, Service Quality. Title: A Language Barrier Analysis of English: A Case of Novotel Staff at Platinum Author: Arnab Bose, Dr. Vijit Supinit International Journal of Thesis Projects and Dissertations (IJTPD) Research Publish Journals

Abstract: The purpose of this study was to establish the factors affecting implementation of strategic plans in water Service Providers under Athi Water Services Board. The specific objectives were to determine whether communication influence implementation of strategic plans, Establish whether leadership styles influence implementation of strategic plans, Find out whether organization culture influence implementation of strategic plans and investigate whether organization resources influence implementation of strategic plans. Strategic planning is intended to help governments, communities and organizations deal with and adapt to their changing internal and external circumstances. It can help clarify and resolve the most important pressing issues they face. The target population of the study was 850 employees of water Service Providers under Athi Water Services Board. The study adopted a descriptive census design where all the 850 employees formed the sample. A sample of 90 (10.6%) employees was selected using random sampling in each category of staff. Data was collected using questionnaires. Data was presented descriptively and illustrated by use of tables. Data was sorted, coded and input into the statistical package for social sciences (SPSS) for production of tables, descriptive statistics and inferential statistics. Descriptive statistics and inferential analysis was analyzed using the statistical package for social sciences 20 aided by Microsoft Excel. Statistical inferences using 2-way ANOVA indicated that a high reliability was achieved by the data collection instrument with Cronbach’s alpha coefficients consistently returned high scores averaging 0.8. Both tests of significance using ordinary regression and correlation analysis indicated a strong significance amongst the variables as well as when combined against the dependent variable. This enabled a conclusion to be made that Communication, leadership Style, Organization Culture and Organization resources all affect the effectiveness of implementation of strategic plans. The first conclusion from study findings was that leadership style affects the effectiveness of implementation of strategic plans. The study also concluded that flow of communication within organizations had little influence on degree of effectiveness on implementation of strategic plans. The study thus concluded that organizational resources were key to the growth of an organization and must be nurtured and protected. Keywords: Athi Water Services Board, strategic plans. Title: Factors Affecting Implementation of Strategic Plans by Water Service Providers under Athi Water Services Board Author: Gilbert Mungale Odanga, Dr. Joyce Nzulwa International Journal of Thesis Projects and Dissertations (IJTPD) Research Publish Journals

Abstract: The research showed that most of the Thai consumers have ranked the factors related to the uniqueness or the authenticity of the food to be most important for them while selecting to dine at the ethnic restaurants. The consumers are aware that ethnic food are difficult to cook at home and ranked the factors related to the food authenticity, uniqueness and appearance of the food to be the most important factor of dining at ethnic restaurants. The ethnic restaurants have the high scope in to maintain the product differentiation strategy by maintaining their food authenticity, food appearance and uniqueness in order to serve wide range of consumers. The consumers have ranked the factors related to the exchange of culture to be next highest important after then food authenticity. The ethnic restaurant has the advantage of consisting ethnic culture over the other restaurants. This differentiated feature of the ethnic restaurant has been useful in gaining and attracting their customers. The consumers feel of being a part of ethnic culture while dining at the ethnic restaurants. The display of ethnic culture can be enhanced by creating the ethnic atmosphere in the restaurant, displaying cultural pictures on the walls and the menu cards, using of the physical tangibles including the eating equipments and the playing of ethnic music in the background of the restaurant. The consumers have ranked the factors enhancing the creation of ethnic atmosphere to be the next important factor following the exchange of culture. This study provides information which facilitates better understandings of Thai consumers and their behaviors in the selection of restaurants. There are several suggestions which can be drawn from the results of this study. As Thai consumers give high importance to the restaurant image, the restaurants are advised to focus in all the elements which would contribute to improve the restaurants image. The managements of ethnic restaurants are advised to maintain their product differentiation strategy by providing the authentic taste. The food authenticity, uniqueness of food and appearance of food are the most important factors that Thai consumers consider to be important while dining at the ethnic restaurants. The research was conducted in the city of Bangkok. Further research could be conducted at the other provinces of Thailand to find out more about Thai consumers. Keywords: Indian Restaurant Business, ethnic restaurants. Title: INDIAN RESTAURANT BUSINESS IN THAILAND Author: Md Ashraful Alam Rana, Dr. Vijit Supinit International Journal of Thesis Projects and Dissertations (IJTPD) Research Publish Journals

Abstract: The review of literature discussed what service means to the hospitality industry. Also it discussed about the importance of training program in hospitality industry and recognition of training that increased a lot of benefits to the organization. In addition, the training motivates employees to have a better attitude toward guest service. Finally it looked into what would be better contents of service quality training program. The purpose of this study was to assess and describe the perception of service quality of the hotel. So a researcher distributed 590 survey questionnaires to a selected hotel and 94 of usable survey questionnaires were collected. Data for this study were applied descriptive statistics (frequency, means, and standard deviations) to all the questions and cross tabulation and ANOVA (Analysis of Variance) to gain an understanding of the nature of responses. As the result of the research from demographic data found that, the majority of the respondents were male 71.3% and 30.9% of the respondents were between the ages of 36 to 45 years old, and 45.7% of them indicated their job was professional while other 25.5% of the results refer to income earning of $11,001 or higher. The finding indicated that where the training program should focus on and encouraged hotel management in determining whether to develop and improve their guest service training to their employees. Satisfied guests tend to be return customers; guest service training program may impact on that satisfaction. The recommendation has been shown that hospitality industry needs to evaluate the level of their service quality and to improve and develop training program as the result derived by the assessment to give better service to guests and the management team of this hotel needs to focus on training their employees for reliability, responsiveness and empathy and also attitude and assurance to increase guest’s satisfaction scores although hospitality industry should invest time to train their employees in order to decrease turnover costs and motivated their employees. Keywords: hospitality, impact, satisfaction, responsiveness. Title: A Study of Guest Satisfaction toward Service Quality of Hotel Industry in Yangon, Myanmar Author: Mr. Naung Ye Aung, Dr. Vijit Supinit International Journal of Thesis Projects and Dissertations (IJTPD) Research Publish Journals

Abstract: The Balanced Score Card (BSC) is an important tool used in measuring performance of an organization. It entails four different perspectives: Financial, Customer, Internal and Learning perspectives. The financial perspective evaluates the organization ability to meet the expectations of shareholders. The customer perspective focuses on the ability meeting the demands of the customer. The internal perspective seeks to ascertain if the organization has chosen the right business policies and processes that would deliver customer and shareholders’ expectations. Lastly, the learning perspective evaluates if the organization is focused on its vision and if it is flexible to sustain its ability to change. BSC tool provides a powerful framework for building and communicating strategy by allowing the business model to be visualised in a strategy map which forces managers to think about cause-and-effect relationships. The research designed adopted was descriptive research. The study relied on primary data which was collected through administering structured questionnaire comprising of closed and open-ended questions. The findings of the study indicate an excellent response rate 73.9% with the distribution being in all the different groups of targeted responses. The study established a correlation value of 0.773 which indicates that there exists a positive relationship between BSC and performance of the organization. The regression model that was used was significant at 95% confidence level. The study established that learning measures positively affect organizational performance more than other variables in the BSC hence it was recommended that Learning measure should be given a priority for performance of the organization. Keywords: Balance Score Card, Learning measures, Internal Measures, Financial Measures, Customer Satisfaction Measures. Title: Role of Balance Score Card on the Performance of International Schools in Kenya: A Case Study of Brookhouse Schools Ltd. Author: Beatrice Ondogo, Dr. Brenda Achieng, Dr. Dennis Juma International Journal of Thesis Projects and Dissertations (IJTPD) Research Publish Journals

Abstract: This article offers the implementation strategies to recruit international students to contribute their input in order to create a sound financial injection and attract new knowledge and support for the University of Yangon after decades of educational neglect from abroad. This aims for the revival of one of the most prestigious universities in South East Asia and precedents in order to regain its reputation as a hub for foreign knowledge learning. Keywords: recruitment, personas, inbound marketing methodology. Title: Marketing Strategy Implementation for the Purpose of Foreign Students Recruitment to the University of Yangon Author: PANNAVARA (clergy), Dr. Vijit Supinit International Journal of Thesis Projects and Dissertations (IJTPD) Research Publish Journals