Abstract: The Food Park has started in late 2000s that has a concept of different kinds of food sold inside an establishment. It has a concept of opening late in the morning until midnight. Food park was easily became known year 2016 due to Millenials, families and friends. Providing Customer Satisfaction Program to the food establishment that will surely bring the satisfaction of customers in a new level is the main purpose of the study. The researchers aim to understand their customer need and expectations in the food park. The objectives of the study is to assess the level of satisfaction and to assess the perception of customers. This study used descriptive data that is collected from respective respondents through online platform. The data and results has been analyzed by the researchers to provide a good helpful Satisfaction program for Dapip Food Park in Pagsanjan, Laguna. The researchers’ study will surely help the Food park in Pagsanjan, Laguna to step up the satisfaction of customers to a new level and to highlight their strengths that will attract more customers with safety.
Keywords: Food Park, Customer Satisfaction Program, Perception, Satisfaction.
Title: A CUSTOMER’S PERCEPTION AND SATISFACTION SURVEY FOR DAPIP FOOD PARK IN PAGSANJAN, LAGUNA
Author: Tordecilla, Sophia Linn, Enriquez, Jessica, Deogracias, Esplanada
International Journal of Thesis Projects and Dissertations (IJTPD)
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