Abstract: The logistics and customs sector is a key area of ensuring international trade, with the efficiency of customs clearance directly affecting the performance of the supply chain. The integration of electronic systems like ICEGATE (Indian Customs Electronic Gateway) has greatly changed the way conventional customs are performed since it allows electronic filing, real-time tracking, and provides easy communication between the parties involved. The purpose of this paper is to examine how the ICEGATE digitalization influences the time of customs clearance in International Clearing and Shipping Agency (ICSA), Chennai. The study is founded on the primary data, which was gathered in relation to 110 respondents, comprising importers, exporters, customs brokers, and logistics professionals. It was conducted using a structured questionnaire and statistical analysis measures that included percentage analysis, the Chi-square test, ANOVA, and correlation analysis to give meaning to the data. The results indicate that ICEGATE has greatly decreased paperwork, enhanced transparency, and increased the speed of the customs clearance systems. Nonetheless, the system failure, technical problems, and failure to train the users continue to impact the operational efficiency. The research finds that ICEGATE digitalization positively affects the time of customs clearance and logistics performance in general. It also highlights the necessity to improve its effectiveness through the constant improvements of the system, training of the users, and the improvement of the technical support to achieve the best results in trade facilitation in modern times.
Keywords: ICEGATE, Digitalization, Customs Clearance, Logistics, Trade Facilitation.
Title: A Study on Impact of Icegate Digitalization on Customs Clearance Time in International Clearing and Shipping Agency, Chennai
Author: Dr.R.Vignesh, Ganesh P
International Journal of Management and Commerce Innovations
ISSN 2348-7585 (Online)
Vol. 14, Issue 1, April 2026 - September 2026
Page No: 248-253
Research Publish Journals
Website: www.researchpublish.com
Published Date: 24-April-2026
