Abstract: Employee attrition represents one of the most persistent and costly challenges confronting the global hospitality industry, where service delivery quality is inseparably linked to workforce stability and employee commitment. This study empirically examines the determinants of workforce turnover and evaluates the effectiveness of existing retention practices at Holiday Inn Chennai OMR IT Expressway, an InterContinental Hotels Group (IHG) brand property. Adopting a descriptive research design, primary data were gathered from 100 employees across multiple operational departments through a structured questionnaire. Statistical analysis encompassed percentage analysis, Chi-Square testing, and Karl Pearson's Correlation. The findings establish that poor work-life balance (70% rated it Poor or Very Poor), inadequate recognition (70% experience it rarely or never), and limited career advancement opportunities are the predominant attrition drivers, with 70% of respondents having actively considered resignation. Chi-Square analysis confirms a statistically significant association between retention preferences and strategy review frequency (chi-squared = 73.63, df = 16, p = 0.010). Correlation analysis reveals a moderate-to-strong positive relationship between training adequacy and work-life balance satisfaction (r = 0.632, p < 0.01). The study concludes that an employee-centric human resource strategy— incorporating flexible scheduling, structured recognition, career development pathways, and periodic strategy reviews — is essential for reducing attrition and sustaining competitiveness in the hospitality sector.
Keywords: Employee attrition, retention strategies, hospitality industry, job satisfaction, work-life balance, Holiday Inn, turnover determinants, human resource management.
Title: A Study on the Employee Attrition and Retention Strategies at Holiday Inn, Chennai
Author: Thamarai Selvi M
International Journal of Management and Commerce Innovations
ISSN 2348-7585 (Online)
Vol. 14, Issue 1, April 2026 - September 2026
Page No: 176-182
Research Publish Journals
Website: www.researchpublish.com
Published Date: 21-April-2026
