Abstract: The purpose of this paper is to minimize the customer lead time of Royalty by Nanasei through the use of lean process improvement methodology. This study utilized a mixed method approach and a descriptive case study research design. Data was collected through administered questionnaires from three hundred and eighty-four (384) existing customers of the company alongside with semi-structured interviews from selected personnel from Royalty by Nanasei. The findings indicated that average customer lead time was 11.87 days and majority of customers expected their clothing to be ready within 5 working days on average. The paper established through a proposed future state value stream mapping that, with the use of information technology, the company could complete a single garment between a timeframe of 16 hours 33 minutes to 22 hours 33 minutes (less than a day). The paper recommends that the company should develop relationships with local suppliers that can deliver fabrics and materials much more quickly and hassle-free than its employees going to town to purchase them. The study also recommends that, the company should create an online portal enabling customers to place their orders as well as feedbacks on lead-times and payments.
Keywords: Lean, Lead-time, Value Stream Mapping, 5S, JIT.
Title: APPLICATION OF LEAN TO IMPROVE CUSTOMER LEAD-TIME IN THE FASHION INDUSTRY IN GHANA: A CASE STUDY OF ROYALTY BY NANASEI
Author: Dr. Boison, David King, Nyarko, Teddy Osei, Addison Linda, Dr. Asiedu Esther, Agyapong Nobel Kwadwo
International Journal of Engineering Research and Reviews
ISSN 2348-697X (Online)
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