Abstract: Organizations are complex in nature, their operations and strategic focus could be greatly enhanced by well-focused application of Information and Communication Technologies (ICT) to support improvements in productivity, management effectiveness and ultimately, the quality of services offered. The issue of ICT failure can be analyzed by assuming that learning from IS failures will provide important lessons for formulating successful strategies for the planning, development, implementation and management of information systems. The general objective of this study was to investigate the factors affecting implementation of ICT projects in telecommunication industry of Rwanda using a case study of Airtel Rwanda. To achieve this the study covered the following specific objectives: To assess the influence of the technical team on successful implementation of ICT projects in Airtel Rwanda, investigate the effect of project planning on successful implementation of ICT projects in Airtel Rwanda, assess the influence of management support on successful implementation of ICT projects in Airtel Rwanda and to establish the impact of Information Technology infrastructure on successful implementation of ICT projects in Airtel Rwanda. The study adopted a descriptive research design. The target population for the study was 150 full time employees of Airtel Rwanda that included IT and Network staff, Heads of the following departments: Customer Care, business Market, Marketing and Finance department. A sample size of 110 respondents was determined using Yamane’s formula. Simple random sampling technique was used to select a sample size from the departments of IT and Networking, whereas Census was applied for departments where only heads were considered. The study used both primary and secondary data. Structured questionnaires and interview were used for data collection. Data collected was analysed through SPSS version 21. Data analysis involved statistical computations for averages, percentages, and correlation and regression analysis. Results revealed that a strong relationship exist between the factors that influence implementation of ICT projects in Rwanda. The study found a positive relationship between Technical team, project planning, management support and IT infrastructure. A 1% increase in technical team leads to 41.8% change in implementation of ICT projects, while a 1% increase in project planning leads to a 58.9% change in implementation of ICT projects, a 1% increase management support leads to 22.8% change in implementation of ICT projects whereas 1% increase IT infrastructure leads to 61.2% change in implementation of ICT projects. The study concluded that firms should lean technical team and IT infrastructure to increase their implementation of ICT projects. This relationship is expected as firms improves positively on IT infrastructure and technical team implementation of projects is enhanced. The study recommends that the Airtel Rwanda should pay more attention to the factors influencing the implementation of ICT projects particularly the Business Case as it directly relates the justification and the potential significant business benefits and values to all stakeholders.
Keywords: Technical team, Project planning, Management support and Information technology infrastructure.
Title: Assessment of Factors Affecting Implementation of ICT Projects in Telecommunication Industry of Rwanda: A Case Study of Airtel Rwanda
Author: Umulisa Micheline, Dr. Noor Ishmael Hassan
International Journal of Thesis Projects and Dissertations (IJTPD)
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