Abstract: Since the pandemic, people are instructed to stay at home and limit themselves from going outside. Food is one of the necessities that people need and one way to get food is to buy it in the market or buy it at a food establishment. Because of the development of technology, companies such as GrabFood, FoodPanda, LalaFood, and other companies found a way to bring convenience to customers and reduce the spread of the virus by going outside. The researchers conducted a study about customer satisfaction with Online Food Service Delivery among DLSUD students to point out if customers received a good and quality standard of service from the food delivery riders. The researchers used the 4-Point Likert Scale for DLSUD students to rate their satisfaction with the Online Food Delivery Service and they also used One-Way ANOVA to compute the gathered data and determine their satisfaction with Online Food Delivery Service. The researchers found out that the DLSUD students that answered the survey were satisfied with the way they received the service by using Online Food Service Delivery. Because of the company's rapid growth and exceptional research and development, they were able to comply with the health and safety protocols and still give out good and quality service to the customers.
Keywords: RATER, Likert Scale, service quality, SERVQUAL, Food Service Delivery.
Title: Customer Satisfaction of DLSUD Students on On-line Food Service Delivery
Author: Jascha Richter Alcalde, Mark Anthony Malabanan, Paolo Gilbert Hernandez, Mario Luis Jamoralin
International Journal of Thesis Projects and Dissertations (IJTPD)
Vol. 10, Issue 3, July 2022 - September 2022
Page No: 26-40
Research Publish Journals
Website: www.researchpublish.com
Published date: 18-July-2022
