Abstract: Organisational Citizenship Behaviour (OCB) refers to voluntary, discretionary actions by employees that enhance organisational effectiveness but are not directly recognized by the formal reward system. OCB plays a pivotal role in improving organisational performance by fostering a collaborative and supportive work environment. This study aims to explore the definitions, dimensions, factors influencing OCB, and its impact on organisational performance. Utilising a qualitative secondary research methodology, data were extracted from 45 published sources through the PRISMA model. Thematic analysis was conducted to identify key themes and patterns in the literature.
The results show that OCB is characterised by deeds outside of official employment criteria and falls under categories including altruism, conscientiousness, sportsmanship, courtesy, and civic virtue. Transformational leadership, supportive organisational culture, employee engagement, job happiness, organisational justice, work-life balance, psychological empowerment, and trust are some of the elements impacting OCB. OCB increases production, efficiency, and innovation within businesses, even when its absence might lead to more conflicts and lower performance. The report stresses the significance of aligning organisational and personal goals and building a supportive culture if we are to maximise OCB's benefits.
These outcomes suggest that businesses should focus on developing transformative leaders, establishing an inclusive culture, and providing regular remarks to raise OCB. Future research should investigate the long-term effects of OCB, its cultural differences, how OCB interacts with intrinsic motivation, and how changes in remote work and technology influence these activities. By means of better OCB, one would have complete understanding to enhance organisational performance by means of filling in knowledge gaps.
Keywords: organisational citizenship behaviour, OCB, organisational performance, job satisfaction, leadership, innovation, creativity.
Title: Determinants of Organisational Citizenship Behaviour and Their Impact on Organisational Performance: A Systematic Literature Review
Author: Mr. Mahesh Bhagat, Dr. Kalpana Lodha
International Journal of Management and Commerce Innovations
ISSN 2348-7585 (Online)
Vol. 13, Issue 2, October 2025 - March 2026
Page No: 414-429
Research Publish Journals
Website: www.researchpublish.com
Published Date: 21-February-2026
