Abstract: The enhancements in the governmental system, social and spiritual aspects are viewed as important towards preparation of the Malaysian Vision 2020. Vision 2020 is an ideal Malaysian introduced by the former Prime Minister of Malaysia, Tun Dr. Mahathir Mohamad during the tabling of the Sixth Malaysia Planning 1991 (Mahathir, 2008). The vision calls for the nation to achieve a self-sufficient industrialized nation by the year 2020, encompasses of all aspects of life including economic prosperity, social well-being, educational world class, political stability and balance in psychological. For example, the government of Malaysia has put an effort in term of programs and budgets in ensuring the public sector is being managed efficiently, effectively and systematically. This study aims to propose transformation of Jabatan Agama Islam Wilayah Persekutuan (JAWI) as one of the world class organizations. Data were collected via interviews that had been conducted from public officers of JAWI. The proposed transformation is based on Public Service Transformation Framework (PSTF) that focuses on five strategic thrusts of talent development, organizational development, citizen- centric service delivery, inclusivity and ownership, and enculturation of shared values of patriotism, ethos and integrity. This transformation program emphasizes the need and prioritization of services that is required by the citizens or Rakyat, where JAWI’s business processes are defined by its customer segment and enabled by technology. JAWI may have to change the way it deals with every part of its value chain be developing an internet-based solution. The winning digital organisations are versatile and scalable. Besides, literature review and Business Model Canvas framework will be used as the methodology in this study.
Keywords: JAWI, Public sector, digital transformation, digital government, Business Model Canvas.
Title: Digital JAWI: Improving the Wellbeing and Enhancing the Service Delivery to Citizens
Author: Abdul Rahman Bin Ahmad Dahlan, Nor Iman Nabila bt Abu Bakar, Nor Fatin Izzati bt Mohd Said, Siti Hajar Mohd Yasin
International Journal of Computer Science and Information Technology Research
ISSN 2348-1196 (print), ISSN 2348-120X (online)
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