Abstract: The widespread global shift to remote work has significantly transformed organizational structures, prompting an essential evaluation of its effects on employee engagement, a key element of organizational effectiveness. This research was conducted at Weza Care Solutions in Kenya and focused on how remote work setting, internal communication approaches, existing organizational culture and the quality of management support together affect employee engagement. Grounded in the Social Exchange Theory and the Job Demands-Resources Model, the study utilized a descriptive and correlational case study design. Primary data was gathered through a structured questionnaire distributed to all remote employees of Weza Care Solutions. Data analysis incorporated both descriptive and inferential statistics, employing Pearson correlation and multiple regression, along with thematic analysis of qualitative feedback. Findings revealed a significant correlation between remote working environment and employee engagement, where (r=0.770; p-value =0.000). The results show that communication of the Weza Care Solutions have a significant impact on employee engagement (r=0.863; p-value =0.000). It further indicates significant correlation between organizational culture and employee engagement, where (r=0.871; p-value =0.000). The study's results show that the management support have a significant impact on employee engagement (r=0.841; p-value =0.000). The study recommends the introduction of clear remote work policy that defines communication expectations, working hours, and feedback timelines. There is also a need to adopt and enforce the use of a unified digital platform across all departments to streamline collaboration and reduce operational fragmentation.
Keywords: Remote work, Organizational Structures, Employee Engagement, Weza Care Solutions, Organizational Effectiveness, Organizational Culture.
Title: Effect of Remote Work on Employee Engagement: A Case of Weza Care Solutions, Kenya
Author: Ogembo Stephen Otieno, Dr. Ng’ong’a Aketch
International Journal of Management and Commerce Innovations
ISSN 2348-7585 (Online)
Vol. 13, Issue 2, October 2025 - March 2026
Page No: 534-553
Research Publish Journals
Website: www.researchpublish.com
Published Date: 25-February-2026
