Abstract: Emergency healthcare services are essential for providing immediate medical care during life‑threatening situations such as accidents, sudden illness, trauma, and other critical health conditions. Patient satisfaction has become an important indicator for evaluating the quality of healthcare services, particularly in emergency departments where prompt response and efficient medical management are required. The quality of emergency healthcare services depends on several factors including response time, availability of hospital beds, infrastructure, accessibility of medical equipment, and the behavior and responsiveness of healthcare staff.
This preliminary study focuses on understanding the relationship between emergency healthcare service quality and patient satisfaction in hospitals located in Nayagarh district of Odisha, India. The study is conceptual and exploratory in nature and is based on secondary data sources such as academic research articles, healthcare management literature, and government health reports.
The paper identifies key dimensions that influence patient satisfaction in emergency departments, including waiting time, communication with healthcare providers, availability of resources, and overall service efficiency. Understanding these factors is essential for improving healthcare management practices in district‑level hospitals. The study provides a conceptual foundation for future empirical research involving field surveys and patient interviews in Nayagarh district hospitals.
Keywords: Emergency Healthcare, Patient Satisfaction, Hospital Management, Emergency Departments, Healthcare Service Quality, District Healthcare Systems.
Title: Emergency Healthcare Service Quality and Patient Satisfaction: A Preliminary Study of Hospitals in Nayagarh District, Odisha
Author: Dipika Digdarshinee
International Journal of Healthcare Sciences
ISSN 2348-5728 (Online)
Vol. 13, Issue 2, October 2025 - March 2026
Page No: 458-460
Research Publish Journals
Website: www.researchpublish.com
Published Date: 10-March-2026
