Abstract: Currently, Jakarta residents who choose private vehicles to conduct there activities, resulting in congestion every day and is the main problem in the capital city of Jakarta. The government of Jakarta is currently trying to move the use of private vehicles to public transport to reduce the volume traffic. This research discusses the evaluation of passenger satisfaction on KAI Commuter Line service of Tanah Abang - Serpong route, by using "importance performance analysis" method, then to analyzed Bivariate Correlation and Simple Linear Regression using SPSS program, with the sample number of 100 respondents. Based on the Linear Regression analysis done by the performance of officers has a significant relationship with the value of Pearson Correlation is 77.5%. Based on Cartesian diagram located in quadrant A, B, C and D obtained that service factors influence to increase passenger satisfaction received Ho.
Keywords: Quality of service, KAI Commuter Line, Performance Importance Cartesian Diagram Analysis.
Title: Evaluation of Passenger on Electrical Railway Services (Case Study Tanah Abang–Serpong)
Author: Dr. Ir. Nunung Widyaningsih
International Journal of Civil and Structural Engineering Research
ISSN 2348-7607 (Online)
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