Abstract: The goal of the study is to determine the influence of information technology. Integration of front-office staff productivity and service quality in selected Department of Tourism (DOT) accredited hotels in the province of Cavite. The hospitality industry, particularly hotels, is adapting to the technology that can be included within their establishments, which can impact their services in terms of productivity and quality. This research focused on quantitative data by conducting surveys to get the perspectives of the front office personnel, the front office manager, and guests. The result of this research can be used to formulate a strategy and an action plan for administering the impact of I.T. integration on the front office operation’s productivity and perceived service quality. Finally, some recommendations have been provided about other demographic profiles that will show a significant relationship with the integration of I.T. in the front office operations.
Keywords: I.T. Integration, Productivity, Service quality, front office operations.
Title: Impacts of Information Technology (I.T.) Integration on Front Office Personnel’s Productivity and Service Quality on Selected D.O.T. Accredited Hotels in the Province of Cavite
Author: David Troy S. Payumo, Kirbby Jonn L. Gammad, Rovic Andre H. Trinidad, Ms. Princess Joy Buenviaj
International Journal of Thesis Projects and Dissertations (IJTPD)
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