Abstract: The Kenya Revenue Authority introduced the management system for contact centers and customer relationship management in 2017 to enhance service provision by offering a detailed perspective of the customer. However, the anticipated increase has not materialized, as the collection of tax revenue has repeatedly fallen below projections. There is a growing anxiety based on the gap between those entitled to pay taxes and the total of persons truly paying within the country. Therefore, this study sought to examine the influence of information technology infrastructure on the growth of Kenya Revenue Authority. A descriptive design was applied. The population was 381 staff of Kenya Revenue Authority at the headquarters who were identified through stratified sampling technique. The method applied in choosing the participants was simple random methodology. A sample size of 195 was arrived through Taro Yamane statistical formula. The process of gathering data was supported through a questionnaire. The process of piloting the tool involved 8 respondents from the same company but were not involved during implementation of actual study. The content validity assessment was adopted for validating the tool. To check the internal consistency and reliability of the survey questions, a Cronbach’s alpha coefficient test was performed, yielding a correlation coefficient of 0.779, indicating the reliability of the questionnaire items. The quantitative data analysis included descriptive statistics. Moreover, the implementation of inferential statistical analyses was adhered to express how each variable had related with the other with findings displayed in tables. The observation from the study was that the information technology infrastructure (β=0.0415, t=5.949, p=0.002), resulted to significant influence on the growth of the company. The conclusion was that having a stronger IT infrastructure had resulted to enhanced growth of the company through optimized processes and improved management of data. The recommendation was that the company ought to choose for system upgrading for effective management of data traffic and the varied needs of the user as it seeks for expansion of its operations.
Keywords: Information Technology Infrastructure, Organizational Growth.
Title: INFLUENCE OF INFORMATION TECHNOLOGY INFRASTRUCTURE ON THE GROWTH OF KENYA REVENUE AUTHORITY
Author: Kevin Maina, Dr. Morrisson Mutuku
International Journal of Social Science and Humanities Research
ISSN 2348-3156 (Print), ISSN 2348-3164 (online)
Vol. 14, Issue 2, April 2026 - June 2026
Page No: 166-172
Research Publish Journals
Website: www.researchpublish.com
Published Date: 14-May-2026
