Abstract: This research aims to provide directions for various sectors of logistics companies by identifying last-mile practices and analyzing their impact on the operational performance of logistics firms in Parañaque City. The study focuses on last-mile practices and their impact on the operational performance of specific logistics firms in Parañaque City. This study included aspects such as resource utilization, service quality control, lean infrastructure, and environmental impact. The study employed a descriptive and correlational research approach to interpret quantitative data. The researchers used these techniques to determine whether last-mile practices and operational performance were statistically correlated. Purposive and quota sampling methods were used to select 150 participants from 15 participating companies. The participants in the study were the delivery personnel, logistics staff, managers, and supervisors. The findings showed that picking had the highest level of impact in last-mile operations and that there was no significant difference in the impact of last-mile practices on operational performance when grouped according to business profile. Additionally, no significant correlation was found between last-mile practices and operational performance. The study concluded that logistics companies prioritize picking over other last-mile practices. Therefore, it is recommended that they enhance all last-mile practices to improve overall operational performance.
Keywords: Last Mile Practices, Logistics Company, Operational Performance.
Title: Last Mile Practices and Their Impact on the Operational Performance of Selected Logistics Companies in Parañaque City
Author: John Aaron Cortez, Kyle Reyniel Hernandez, Jhenniekha Mae Ordonio, Marizel Poniente, Diana Allyson Wahit, Dr. Mary Grace A. Berico
International Journal of Management and Commerce Innovations
ISSN 2348-7585 (Online)
Vol. 13, Issue 2, October 2025 - March 2026
Page No: 367-376
Research Publish Journals
Website: www.researchpublish.com
Published Date: 13-February-2026
