Abstract: Digital banking enhances convenience and efficiency by enabling customers to access banking services anytime and anywhere through digital platforms. It also promotes financial inclusion, cost reduction, and faster transactions, contributing to overall economic growth. The main objective of the study is to analyse the Problems Faced by Customers While Availing Digital Banking Services in Selected Commercial Banks in Tamil Nadu. Both Primary and secondary data has been used for the study. Primary data has been collected from structured questionnaire with sample size of 385. The findings of the study shows that The most important problems faced by customers while availing digital banking services is difficulty in using complex digital banking interfaces.
Keywords: Digital Banking, Convenient, Internet Connectivity, Mobile Applications, Digital Platforms.
Title: Problems Faced by Customers While Availing Digital Banking Services in Selected Commercial Banks in Tamil Nadu
Author: K.Shaik Mohamed Kasim, Dr.S.Nasar
International Journal of Management and Commerce Innovations
ISSN 2348-7585 (Online)
Vol. 13, Issue 2, October 2025 - March 2026
Page No: 324-330
Research Publish Journals
Website: www.researchpublish.com
Published Date: 02-February-2026
