Abstract: Employee performance is key to the success of many organizations. This service is provided by the human resources in that organization. Corporate leaders of business organizations provide employee welfare services among them employee counseling services as a way of motivating their employees to improve their productivity and performance. However, little information is known about such as employee counseling services by all the stakeholders in NGOs. The primary purpose of this study was to focus on the relationship between employee welfare services and performance in non-governmental organizations in Kenya. The specific objective of the study was: to assess the relationship of employee counseling services and performance of NGOs in Kenya. The study is likely to aid the NGOs management boards, policy makers in government, human resource professionals and scholars and researchers in policy formulation for employee counseling services in order to improve performance in NGOs in Kenya. The study employed both correlational and descriptive survey designs. The fundamental model shaping this study was the linear regression model. The target population of the study was 14,283 employees in NGOs in Kenya. The sample size of the study was 372 respondents comprising junior management at 242, middle management at 97 and top management staffs at 33 chosen by simple random stratified sampling technique. Primary data was collected using both questionnaires and interviews. The data was analyzed using the Statistical packages for social sciences (version 23). The main findings of the study indicated that employee counseling services influenced performance of NGOs in Kenya. The study also found that 20.8% of performance of NGOs in Kenya was explained by the variable under study. Finally, the study also contributed to theory and knowledge for humanity. However, the study found that the most significant factor influencing performance of the NGOs in Kenya was employee social support with P- Value at 0.439, followed by employee economic support with P- Value at 0.372, recreation facilities with P- Value at 0.358 and lastly employee counseling with P- Value at 0.208. The study had limitations, that is, the respondents were not consistent and the sample size of the study was limited in scope. The study concluded that employee counseling services had a significant positive relationship with performance in NGOs in Kenya and recommended that a policy on other employee counseling services such as grievance cells and suggestion schemes be considered and adopted by NGO management boards. This is likely to motivate employees to work better and with determination to enhance performance in NGOs in Kenya.
Keywords: Employee counseling and performance.
Title: RELATIONSHIP OF EMPLOYEE COUNSELLING SERVICES AND PERFORMANCE OF NGOs IN KENYA
Author: Protus Atsali Lumiti, Dr. Susan Wekesa, Dr. Mary Omondi
International Journal of Social Science and Humanities Research
ISSN 2348-3156 (Print), ISSN 2348-3164 (online)
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