Abstract: The iron and steel industry is a cornerstone of economic development; however, iron sheet manufacturing firms in Kenya have faced declining performance due to inefficiencies in supply chain processes. This study investigates the effect of key supply chain management (SCM) processes; procurement, logistics, supplier relationship management, and customer relationship management on the performance of selected iron sheet manufacturing firms in Nairobi City County, Kenya. Adopting a descriptive research design, the study targeted 96 employees across 12 firms using a census sampling approach. Data were collected via structured questionnaires and analyzed using descriptive and inferential statistics, including multiple regression analysis. Results revealed that all SCM processes had a positive and statistically significant influence on firm performance, with supplier relationship management showing the strongest effect. The study concludes that enhancing SCM efficiency and integration can significantly improve organizational outcomes. It recommends that firms strengthen supplier partnerships, adopt advanced logistics systems, and implement strategic customer relationship management practices.
Keywords: Supply Chain Management, Procurement, Logistics, Supplier Relationship Management, Customer Relationship Management, Organizational Performance.
Title: Supply Chain Management Processes and Firm Performance: Evidence from Iron Sheet Companies in Nairobi City County, Kenya
Author: Erick Muthomi Gitonga, Perris Chege
International Journal of Management and Commerce Innovations
ISSN 2348-7585 (Online)
Vol. 13, Issue 2, October 2025 - March 2026
Page No: 908-914
Research Publish Journals
Website: www.researchpublish.com
Published Date: 31-March-2026
