Abstract: Digital is the new normal. The emergence and evolution of the information technology (IT) and digital helps many organizations especially enterprises to achieve their business model targets. The evolution of the information technology (IT) and digital, somehow, realized many organizations to enhance or change their existing traditional business model to become more digitalized. Organizations should leverage the information technology to sustain their enterprise and adapt innovative business models align with the new normal. The existing emergence of new start-up organizations with innovative business models, and the re-positioning of incumbent organizations with innovative business models and digital transformation have created fierce competition in the market place. Thus, forcing organizations to change and transform their business models and strategies as well. Hence, the new digital transformation strategy brings new enterprise risks, unique challenges and opportunities. It is important for each organization, nowadays, to have an Integrated Enterprise Risk Management (IERM) that integrated with the information technology that help their businesses becoming more successful. This paper offers IERM business model for a telecommunication company with focus on achieving business plan objectives and goals, and integrating the ISO 27000 Information Security Management System (ISMS) standards and ISO 31000 Risk Management. The design thinking approach has been adapted in the paper to understanding the challenges of telecommunication companies to formulate and recommend a business models for an Integrated Enterprise Risk Management (IERM). This recommendation includes identifying of strategic assets and associated risks, suggested and identified mitigation actions for strategic assets with high risks and enhance the control mechanism. This should be done by building conceptual business model using modelling tool such as Business Modal Canvas (BMC). The approach includes conducting literature review, bench marking, and interviews for understanding and managing the high risks in implementing the business plan successfully, by formulating an (IERM) for telecommunication industry. The recommendation is to offer assistance to telecommunication-related organizations navigate a digital risk transformation, now and in the long term. This includes identifying of strategic assets and associated risks, suggested and identified mitigation actions for strategic assets with high risks and enhance the control mechanism.
Keywords: Integrated, ERM, BMC, Telecommunication, Strategic business plan, digital transformation, Information technology.
Title: The Digital Transformation of a Telecommunication Company in the Post Pandemic Era and the Strategic Roles of an Integrated ERM
Author: Ahmad Izzuddin Zuhri bin Zaidin, Abdul Rahman Ahmad Dahlan
International Journal of Computer Science and Information Technology Research
ISSN 2348-1196 (print), ISSN 2348-120X (online)
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