Abstract: User satisfaction is someone's feeling of being happy or not happy in receiving an information system of the overall expected benefits of a person, where the feeling is generated from interactions with the information system. The purpose of this study is to obtain empirical evidence and to determine the effect of top management support, system quality, information quality, and perceived usefulness on user satisfaction. This research was conducted in 35 LPDs that registered with the LPLPD in Denpasar City. Samples taken as many as 102 questionnaires, with nonprobability sampling method with purposive sampling technique. Data collection is done through questionnaires and documentation. The analysis technique used is multiple linear regression. Based on the results of the analysis found that top management support, system quality, information quality, and perceived usefulness significantly influence user satisfaction. This means that the more top management support, system quality, information quality and perceived usefulness, the higher the user satisfaction of an accounting information system.
Keywords: Top Management Support, System Quality, Information Quality, Perceived Usefulness, User Satisfaction.
Title: The Effect of Top Management Support, System Quality, Information Quality, and Perceived Usefulness on the User Satisfaction of Accounting Information Systems at Village Credit Institution (LPD) in Denpasar City
Author: Putu Agus Cahya Wira Putra, I Wayan Ramantha, Ni Ketut Rasmini, I Ketut Sujana
International Journal of Management and Commerce Innovations
ISSN 2348-7585 (Online)
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