Abstract: Service delivery is a key responsibility of any government to its citizens. County governments are better placed to provide services to the citizens at the local level. The county government’s strategic plan outlines its strategy to provide quality services. However, complains on the quality of services provided are common among the citizens. The objective of this study is to analyze the moderating effect of entrepreneurial orientation on the relationship between strategy implementation and service delivery in county governments. The data was collected using questionnaires and interview schedule from a sample of 180 employees selected by stratified sampling. The data was analyzed by correlation and regression analysis. The study revealed that entrepreneurial orientation moderated the relationship between strategy implementation and service delivery by increasing the contribution of strategy implementation to service delivery by 6%. Regression analysis revealed that the moderating effect was statistically significant.
Keywords: Strategy implementation, Service delivery, Entrepreneurial orientation.
Title: THE MODERATING EFFECT OF ENTREPRENEURIAL ORIENTATION ON THE RELATIONSHIP BETWEEN STRATEGY IMPLEMENTATION AND SERVICE DELIVERY IN COUNTY GOVERNMENTS IN NORTH RIFT, KENYA
Author: Kolil Simon, Ondiek B. Alala, Manyasi Janet
International Journal of Management and Commerce Innovations
ISSN 2348-7585 (Online)
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