Vol 7 Issue 2 October 2019-March 2020

Abstract: Customer satisfaction is a critical factor for customer experience and retention. It is also a competitive key in the tourism industry. Fashion sector is becoming popular in the Philippines since the fashion stores are now accessible and affordable. The five-service quality adapted by Cronin and Taylor was used in the analysis of the qualitative data gathered from two sets of interview guide questionnaire for the managers and shoppers. Moreover, purposive and snowball sampling was used as a sample technique and narrative analysis was used in the study. The results of this study were utilized for a customer satisfaction output to benefit the selected fashion stores in SM Mall of Asia. Furthermore, this research focuses on selected fashion stores in order to improve customer’s satisfactory and shopping experience. It also aims to merge the fashion and tourism sector as a form of tourist attraction. Also, to introduce the existence of fashion tourism in the Philippines which is a rising concept in the tourism industry.

Keywords: Customer satisfaction, SERVPERF, Fashion Tourism, Fashion stores, Pasay City.

Title: CUSTOMER SATISFACTION IN SELECTED FASHION STORES IN SM MALL OF ASIA PASAY CITY

Author: John Lance Dominic B. Querubin, Dr. Ernesto C. Mandigma Jr.

International Journal of Management and Commerce Innovations 

ISSN 2348-7585 (Online)

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Abstract: This research was conducted to obtain empirical evidence of the examination of socialization, understanding and perception of MSMEs taxpayer compliance. This research was conducted in East Denpasar Sub District and South Denpasar Sub District which is the working area of East Denpasar Tax Office because the contribution of Annual Tax Return in 2018 decreased dramatically compared to previous years. The research respondents decided that 98 MSMEs taxpayers were determined by the probability sampling method, namely simple random sampling. Data collection was carried out using a questionnaire with multiple linear regression analysis techniques. Based on analysis test results show that socialization, understanding and perception have positive affect on MSMEs taxpayer compliance in East Denpasar Sub District and South Denpasar Sub District. 

Keywords: MSMEs taxpayer compliance, socialization, understanding, perception, Government Regulation Number 23 of 2018.

Title: Factors that Affect MSMEs Taxpayer Compliance

Author: Ni Kadek Ria Fitriani, Gayatri, I Gusti Ayu Made Asri Dwija Putri

International Journal of Management and Commerce Innovations 

ISSN 2348-7585 (Online)

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Abstract: The event study is the basis for this research, which explains the comparison of the average abnormal return and trading volume activity due to changes in the exchange transaction settlement cycle from T + 3 to T + 2. Companies belonging to the LQ45 index for the period August 2018 to January 2019 were the objectives of the study. The population in this study were 45 companies. Market reaction to changes in the exchange transaction settlement cycle from T + 3 to T + 2 is measured using abnormal return and trading volume activity. Data analysis technique used is paired-sample t-test. This study found that there was no significant average difference in abnormal returns, but in trading volume activity there was a difference in the average before and after the change of the exchange transaction settlement cycle from T + 3 to T + 2 to all listed LQ45 company shares on the Indonesia Stock Exchange

Keywords: market reaction, event study; changes in transaction policies, abnormal returns; trading volume activity.

Title: Indonesian capital market reaction against changes in the exchange transaction settlement cycle From t + 3 to t + 2

Author: Mandala Githa Perwira, I Ketut Yadnyana

International Journal of Management and Commerce Innovations  

ISSN 2348-7585 (Online)

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Abstract: Cooperative are the backbone of the Indonesian economy. Cooperative play positive role in the implementation of national development in Indonesia.. The success of an organization is determined by the quality of human resources who play a role in planning, implementing and controlling the organization concerned. The study was conducted at the Cooperative Pasar Srinadi in Klungkung. The research sample were 135 employees, data collected using the questionnaire method.. Multiple linear regression was used. Compensation , motivation, and organizational commitment significantly positive effect on turnover intention. The determinant coefficient test shows the changes that occur in turnover intention can be explained by compensation, motivation, and organizational commitment of 80.7%, while the rest is explained by other factors not tested in this study.

Keywords: Compensation, Motivation, Organizational Commitment, Turnover Intention.

Title: The Effect of Compensation, Motivation, Organizational Commitment on Turnover Intention

Author: I Gede Angga Prasetya Bandem, I Wayan Suana

International Journal of Management and Commerce Innovations 

ISSN 2348-7585 (Online)

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Abstract: This paper examined Just-in-Time (JIT), operationalization and reliability of manufacturing technology amongst SMEs in selected rural community in South-South in Nigeria. The questionnaire was the major instrument for data collection. The data obtained from a sample of 525 respondents were subjected to both descriptive (mean and standard deviation) and inferential statistics (Ordinary Least Square).  JIT was proxied by three dynamics such as actual production time, actual machine time and order accuracy.  The results indicate that actual production time, actual machine time and order accuracy positively impact on operationalization and reliability of manufacturing technology and is statistically significant. From the findings, it was concluded that JIT system shapers reliability. On this note, it was recommended among others that manufacturing concerns should deploy JIT in their manufacturing processes, as it will ensure reliability of manufacturing technology. 

Keywords: Just-in-Time, Manufacturing, Discounted Cash Flow, International Accounting Standard, Statement of Accounting Standard.

Title: JUST-IN-TIME (JIT) PRODUCTION SYSTEM OPERATIONALIZATION AND RELIABILITY OF MANUFACTURING TECHNOLOGY IN NIGERIA

Author: AKPOTU, Chris, ATAGBORO, Emmanuel

International Journal of Management and Commerce Innovations 

ISSN 2348-7585 (Online)

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Abstract: The Intense competition among cosmetics industry requires companies to adopt appropriate marketing strategies to compete with competitors and win the market. This research was conducted to explain the effect of brand image and perceived value on satisfaction to increase customer loyalty both and explain differences in the level of satisfaction and loyalty of cosmetic users based on religious segments. This research was conducted in Denpasar City and Badung Regency. The number of sample was 160 respondents. Purposive sampling was selected as sampling method. Data collection was obtained from the results of questionnaires using a five-point Likert scale that was used to measure 16 indicators using the PLS analysis method. The results showed that there was a significant positive effect on brand image and perceived value on satisfaction to increase customer loyalty, customer satisfaction mediated the influence of brand image and perceived value on customer loyalty, and there were differences in the level of satisfaction and loyalty of cosmetic users based on religious segments. The theoretical implication of this research is the results of this study can enrich references to consumer behavior in marketing, especially on the perception of increasing customer loyalty. Brand image, perceived value and customer satisfaction directly and positively and significantly influence customer loyalty. Customer satisfaction also plays a role as a mediating variable in the relationship of the influence of brand image and perceived value on customer loyalty. In addition, the results of this study also strengthen the results of previous studies related to Wardah cosmetics. The practical implication of this research is that this research can be used as a model for evaluating strategies at PT. Paragon Technology and Innovation as a company that manufactures Wardah on brand image, perceived value, satisfaction and customer loyalty. 

Keywords: Brand Image, Perceived Value, Customer Satisfaction, And Customer Loyalty.

Title: The Influences of Brand Image and Perceived Value on Satisfaction to Improve Customer Loyalty

Author: I Gusti Agung Ayu Intan Fatmayoni, Ni Wayan Sri Suprapti

International Journal of Management and Commerce Innovations 

ISSN 2348-7585 (Online)

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Abstract: Master of Accounting is a further education at college to get a master's degree. Many factors can inhibit the interest of students to continue their education Master of Accounting. The purpose of this study is untuk test the effect of career motivation, perception of the cost of education and schooling in the interest of students follow the education Master of Accounting. Sample collection technique used was purposive sampling method. The number of samples is determined are as many as 172 samples. Methods of data collection using questionnaires. The data analysis technique used is multiple linear regression analysis. The analysis showed that the positive effect on the motivation of career interests of students follow the education Master of Accounting, whereas the perception of education and schooling costs negatively affect the interests of students follow the education Master of Accounting Faculty of Economics and Business, University of Udayana.

Keywords: Career motivation, the cost of education, length of education, student interest.

Title: Influence Career Motivation, Perception Cost of Education and Length of Education on the Interest of Students Following Education Master of Accounting

Author: AA Made Citra Adelia, AA Putu Gde Widanaputra, Ni Putu Sri Harta Mimba, Ni Made Dwi Ratnadi

International Journal of Management and Commerce Innovations 

ISSN 2348-7585 (Online)

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Abstract: E-commerce is one of the most important facets of internet to have emerged in recent times. With the technology boom and “online shopping” companies popping up literally every week, one has to look into the various aspects of this new form of market. Do we still prefer the experience of shopping or are we looking for time-saving options in this ever running life of ours.  This paper deals with the concept of e-commerce and looks to cover the actual buyers in shopping online

Keywords: E-commerce, online shopping, actual buyers, market.

Title: Change in marketplace “the virtual world”

Author: Anubhav Kaistha

International Journal of Management and Commerce Innovations 

ISSN 2348-7585 (Online)

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Abstract: The world of intense competition in the cosmetics field requires entrepreneurs to always develop and enhance creativity in seizing market share. This research was conducted to explain the role of self-brand connection and brand equity in mediating endorser credibility towards purchase intention. This research was conducted in Denpasar City with a sample size of 126 respondents with purposive sampling and accidental sampling methods. Data collection was obtained from the results of the distribution of questionnaires using a five-point Likert scale that was used to measure 14 indicators using the SEM PLS analysis method. The results showed that self-brand connection was able to mediate the effect of endorser credibility on purchase intention but the role of brand equity was not able to mediate the effect of endorser credibility on purchase intention.

Keywords: endorser credibility, self-brand connection, brand equity, purchase intention.

Title: The Role of Self-Brand Connection and Brand Equity Mediate Endorser Credibility with Intention to Purchase on Maybelline’s Product

Author: Ni Putu Maha Dewi Widyajayanti, Tjokorda Gde Raka Sukawati

International Journal of Management and Commerce Innovations  

ISSN 2348-7585 (Online)

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Abstract: This paper is aimed at discussing one of the components of communication which is a requisite for any leadership position. As a leader, listening for understanding is important, as well as listening for needs and desires of those served (Steil and Bommelje, 2004; Wolvin 2010a).Therefore, transactional and transformational leaders require these listening skills as a quality to function effectively. It is also an important skill that is needed to relate with stakeholders with diverse needs, desires and expectations. Many leaders take for granted and misinterpret listening to hearing and for this reason, they run into problems in the course of leading because they cannot interpret and process what is being said by their stakeholders’. This paper adopts descriptive methodology with the use of secondary materials. The paper encompasses historical perspective of listening, concepts clarification (listening as a skill and effective leadership), importance of listening, challenges of listening and effective listening techniques. Finally, for 21st century leaders to attain and actualize their leadership goals for effectiveness, listening skills have to be acquired, developed and learned. 

Keywords: Listening Skills, Tool, Leadership Effectiveness.

Title: LISTENING SKILLS: A TOOL FOR EFFECTIVE LEADERSHIP

Author: Iorhen, Peter Terna

International Journal of Management and Commerce Innovations 

ISSN 2348-7585 (Online)

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Abstract: The presence of coffee shops in Bali specifically in Badung Regency and in Denpasar City, each shows a special uniqueness. There are several coffee shops that not only stand alone but have extensions of a restaurant to attract consumers. This study is entitled "The Role of Coffee Shop Moderates the Attraction of Visitors to Consumer Decisions to Shop". Research tries to see the effect of the attractiveness of restaurants on consumer buying decisions. The effect of coffee shop on consumers' buying decisions, and the influence of coffee shops in moderating the attractiveness of restaurant visitors to consumer purchasing decisions. Data collection is done by purposive sampling, using a questionnaire. The number of research respondents was 105 respondents. Data were analyzed using regression analysis with the help of SPSS software version 17.0 for windows. The results showed that the attractiveness of restaurants had a significant and positive effect on consumer purchasing decisions. Coffee shops are positive but not significant to buyers' buying decisions. The role of coffee shops moderates the attractiveness of visitors to consumer buying decisions. The research implications can be used as a material consideration for related parties in this case, namely the local government, restaurant owners and consumers.

Keywords: coffee shop, visitor attraction, and consumer shopping decisions.

Title: THE ROLE OF COFFEE SHOP MODERATES THE ATTRACTIVENESS OF RESTAURANT TO PURCHASE DECISIONS

Author: Ni Ketut Seminari, I Gusti Agung Ketut Sri Ardani

International Journal of Management and Commerce Innovations 

ISSN 2348-7585 (Online)

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Abstract:  Accountability is the responsibility of the village government related to the management of village funds to the public in a transparent, honest, orderly and disciplined manner. The purpose of giving village funds is in line with constitution No. 6 of 2014, namely improving the welfare of the Society. This study aims to determine the effect of budget goal clarity, village apparatus competence, leadership of village headman, society participation and reporting system on village fund management accountability. The study was conducted in 20 villages located in Seririt Sub-District. The respondents of this study refer to the minister of home affairs regulation No. 20 of 2018, namely the village headman, village secretary, and the finance committee. Total respondents in this study were 60 people. Determination of the sample using the census method and data collection using a questionnaire. The data analysis technique used is multiple linear regression analysis. The partial test results show that the budget goal clarity, village apparatus competence, leadership of the village headman, Society participation and reporting system each have a positive influence on the accountability of village fund management in Seririt Sub-District.

Keywords: Accountability, budget goal clarity, village apparatus competence, leadership of village headman, society participation, dan reporting system.

Title: The Affecting Factors Accountability of Village Funds Management in Seririt Sub-District

Author: I Komang Kumara Wijaya, Ketut Alit Suardana

International Journal of Management and Commerce Innovations 

ISSN 2348-7585 (Online)

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Abstract: POJK No. 51 of 2017 requires financial services institutions, issuers and public companies to carry out social and environmental responsibilities to help realize sustainable development. However, at this time only a few companies reported sustainability reports. There was also one case of a public company that was penalized for not managing pollution properly. So that researchers are interested in conducting research to find out whether POJK is effective in increasing or making a difference in the CSR performance of companies listed on the Indonesia Stock Exchange.

This study aims to determine whether there are differences in the performance of corporate social responsibility after the issuance of POJK NO. 51 of 2017 based on the evaluation of sustainability report. Regulatory theory is used in this study as a grand theory. The population of this study are companies listed on the Indonesia Stock Exchange in 2017-2018. The sample in this study was taken using a purposive sampling technique that is the sampling technique with certain considerations. Data were collected using a non-participant observation method. The analysis technique used in this study is Paired Sample t-Test Based on the results of the analysis, it was found that there were differences in the disclosure of corporate social responsibility performance when the POJK No. 51 of 2017.

Keywords: Sustainability reporting, corporate social responsibility performance, regulatory theory, POJK No. 51 of 2017.

Title: Comparative Analysis of Corporate Social Responsibility Based on Sustainability Report

Author: Ni Putu Ema Leonita Andini, Ni Putu Sri Harta Mimba, Made Gede Wirakusuma, I Gst Ayu Eka Damayanthi

International Journal of Management and Commerce Innovations 

ISSN 2348-7585 (Online)

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Abstract: This research uses quantitative data types. The sampling technique in this study was purposive sampling, with a total sample of 190 respondents. Data collection techniques in the form of distributing questionnaires to tourists PT. Dedy’s Ilham Marina in Bali. The data analysis tool used is PLS ver. 3.0. The results of this study indicate that service quality has a positive significant effect on corporate image and tourist satisfaction, company image has a positive significant effect on tourist satisfaction and loyalty, and tourist satisfaction has a positive significant effect on tourist loyalty. The practical implication of this research is that this research can be used as a model for evaluating strategies at PT. Dedy’s Ilham Marina on service quality, company image, satisfaction, and tourist loyalty. The theoretical implication of this research is that this research can complement the marketing literature and will add new knowledge about evaluating the effect of a variable on other variables based on the strength of the value of the four-variable relationship model (service quality, company image, satisfaction, and tourist loyalty) in the marine services business in the tourism industry at PT. Dedy Ilham Marina and strengthens previous research.

Keywords: tourism, customer satisfaction, customer loyalty.

Title: THE EFFECT OF SERVICE QUALITY, COMPANY IMAGE, AND SATISFACTION TOWARDS TOURIST LOYALTY

Author: Ni Wayan Bella Astika Dewi, Putu Yudi Setiawan

International Journal of Management and Commerce Innovations 

ISSN 2348-7585 (Online)

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Abstract: Youths represents the future of each country. Building strategies that can helps to enhance the societal well-being and reduce the unemployment rate in any society must involve youth. Entrepreneurship plays an important role in building a harmonious and caring society including enhancing the economic growth and jobs creation. This paper offers business model options for a Malaysian University of the Future (UotF) with the value proposition of humanising entrepreneurship education in nurturing balanced graduates students who have the knowledge, skills and human values. This paper adopted the design thinking and system thinking approach involving conducting literature review and interviews in understanding youth unemployment issues in Sudan; analysing, formulating and validation of conceptual solution options using business modelling tools such as BMC and VPCs. The initial BMC and VPC are formulated by conducting a literature review and interviews to identify the key issues and develop possible business model options. These business models have been validated by interviewing the officers of the Malaysian UotF and customer segments. The key contributions of the paper – a conceptual business model of the Malaysian UotF; conceptual community engagement programmes in Sudan in enhancing the societal well-being and enhancing job opportunities through humanising entrepreneurship education; other universities can adapt the business model in meeting their needs.

Keywords: Sudanese youth, Societal well-being, University of the Future, Unemployment, SDG8, Humanising entrepreneurship education, BMC, Sudan.

Title: Business Model Options for the University of the Future in the Era of IR4.0: Humanising Entrepreneurship Education for the Sudanese Youths

Author: Abdalhamid Abdalgader Guma, Abdul Rahman Ahmad Dahlan

International Journal of Management and Commerce Innovations 

ISSN 2348-7585 (Online)

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