Vol 14 Issue 1 April 2026-September 2026

Abstract: The advent of cashless payment methods has resulted in changes in consumer purchasing behavior, leading to the use of plastic money becoming an inevitable part of today's financial transactions. The current study attempts to understand the relationship between plastic money usage and impulse buying behavior along with financial self-control in urban consumers based in the Southern districts of Tamil Nadu. In this regard, a quantitative approach has been chosen and primary data were collected from 590 urban consumers with the help of a well-structured questionnaire. The proposed conceptual framework has been empirically analyzed using Structural Equation Modeling (SEM). The findings suggest that the use of Plastic Money significantly and positively affects Psychological Gratification (β = 0.719, p < 0.001) and Impulse Buying (β = 0.444, p < 0.001) while having a significant negative effect on Financial Self-Control (β = −0.291, p < 0.001). Psychological Gratification has a significant positive effect on Impulse Buying (β = 0.368, p < 0.001) and a significant negative effect on Financial Self-Control (β = −0.158, p < 0.001). Impulse Buying also has a significant negative impact on Financial Self-Control (β = −0.433, p < 0.001). While Financial Literacy positively contributes to Financial Self-Control (β = 0.310, p < 0.001), it does not have any effect on Impulse Buying (β = 0.037, p > 0.05). Likewise, neither Plastic Money Usage nor Psychological Gratification had any significant effect on Financial Literacy. This research has contributed to the academic understanding of the effects of using plastic money in consumer behavior, behavioral finance, and electronic payments by showing that there is more to the use of plastic money than mere transactional benefits – namely, emotional reactions, impulse buying, and self-regulating one's financial activities. The results are consistent with the premises of Pain-of-Paying Theory and Self-Regulation Theory, thus proving the importance of psychological determinants in financial decisions. Moreover, this research has certain implications for policymakers and financial professionals when it comes to financial education programs aimed at behavioral financial literacy.

Keywords: Plastic Money Usage, Psychological Gratification, Financial Literacy, Impulse Buying, Financial Self-Control, Cashless Payments, Consumer Behavior.

Title: Beyond Cashless Convenience: The Psychological Impact of Plastic Money on Impulse Buying and Financial Self-Control Among Urban Consumers in Southern Districts of Tamil Nadu

Author: Elakkiya M, Dr.N.Bharathi

International Journal of Management and Commerce Innovations 

ISSN 2348-7585 (Online)

Vol. 14, Issue 1, April 2026 - September 2026

Page No: 611-620

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Website: www.researchpublish.com

Published Date: 19-June-2026

Abstract: This study assessed the role of internal control systems in enhancing the financial sustainability of NGO projects in Rwanda, using Catholic Relief Services (CRS) as a case study. The specific objectives were to examine the effects of administrative controls, quality-control activities, control and heritage management, and control accounting on the financial sustainability of NGO projects. The study was motivated by the challenges NGOs face in maintaining financial stability after donor support ends, despite the existence of internal control mechanisms. A mixed-methods research approach was employed, combining quantitative and qualitative data collection techniques. The target population comprised 161 CRS employees, from which a sample of 115 respondents was selected using Slovin’s formula at a 95% confidence level and a 5% margin of error. Data were collected through surveys and financial records and analyzed using descriptive statistics, correlation analysis, and multiple regression techniques to determine the relationship between internal control system components and financial sustainability. The findings revealed that administrative controls have a positive and statistically significant effect on financial sustainability (B = 0.516, p = 0.015), indicating that stronger administrative procedures contribute substantially to sustainable financial performance. Similarly, control accounting demonstrated a positive and highly significant influence (B = 0.381, p = 0.003), highlighting the importance of accountability, transparency, and sound financial management practices in ensuring organizational sustainability. Quality-control activities showed a positive but statistically insignificant effect (B = 0.197, p = 0.295), suggesting that while they support sustainability, their impact is limited unless reinforced by effective administrative and accounting controls. The study concludes that robust internal control systems are critical for enhancing the financial sustainability of NGO projects. It recommends strengthening and standardizing administrative controls, positioning control accounting as a strategic management function, integrating quality-control and heritage management activities into financial planning processes, reassessing audit practices, and adopting a comprehensive systems-based approach to financial management and sustainability. These measures can help NGOs improve accountability, optimize resource utilization, and maintain long-term financial viability beyond donor funding.

Keywords: Internal Control Systems, Financial Sustainability, Catholic Relief Services, Rwanda.

Title: Internal Control Systems and Financial Sustainability of the Catholic Relief Services, Rwanda

Author: Amiel Nsanzamahoro, Dr. Eugenia Nkechi Irechukwu

International Journal of Management and Commerce Innovations 

ISSN 2348-7585 (Online)

Vol. 14, Issue 1, April 2026 - September 2026

Page No: 600-610

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Website: www.researchpublish.com

Published Date: 16-June-2026

Abstract: Implementation of infrastructure development projects in Kenya's energy sector is subject to numerous challenges affecting project performance, including bureaucratic delays, heavy capital requirements, and inaccessible financing. This study examined the influence of project management dynamics specifically stakeholder involvement, project planning, project leadership, and risk management on the performance of infrastructure development projects in Kenya's energy sector. An explanatory research design was adopted, targeting 1,996 employees across 7 infrastructure projects, from which a stratified random sample of 333 respondents was drawn using the Taro Yamane formula. Data were collected via semi-structured questionnaires, validated through construct and content validity, and assessed for reliability using Cronbach's alpha (α ≥ 0.70). Both descriptive statistics and inferential analyses (Pearson correlation and multiple regression) were employed. Findings revealed that stakeholder involvement (β = 0.551), project planning (β = 0.674), project leadership (β = 0.663), and risk management (β = 0.406) each had a positive and statistically significant influence on project performance (p < 0.05). The model explained 61.1% of the variance in project performance (Adjusted R² = 0.611). The study concludes that early stakeholder involvement, comprehensive planning, resilient leadership, and robust risk management are critical determinants of successful energy infrastructure delivery in Kenya. Recommendations include institutionalising stakeholder engagement platforms, deploying project management software, fostering leadership capacity development, and establishing historical risk databases to guide future projects.

Keywords: Project management dynamics, stakeholder involvement, project planning, project leadership, risk management, infrastructure development, Kenya energy sector.

Title: Project Management Dynamics and Performance of Infrastructure Development Projects in Kenya;s Energy Sector

Author: Charles Karanja Kariuki, Morrisson Mutuku

International Journal of Management and Commerce Innovations 

ISSN 2348-7585 (Online)

Vol. 14, Issue 1, April 2026 - September 2026

Page No: 591-599

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Website: www.researchpublish.com

Published Date: 13-June-2026

Abstract: County governments in Kenya face mounting pressure to modernise service delivery and improve performance amid constrained fiscal resources and growing citizen expectations. This study investigated the effect of digital presence on the performance of the Kitui County Government in Kenya. Four specific objectives guided the research: to explore the effects of digital hardware, virtual communication, digital storage, and data usage on county government performance. The study was anchored on the Resource-Based View (RBV) theory, the Technology Acceptance Model (TAM), and the Diffusion of Innovation Theory. A descriptive research design was employed, with a census of all 61 employees in the Ministry of Information, Communication, and Technology of Kitui County Government. A structured questionnaire was the primary data collection tool, piloted with six ICT staff from Machakos County. Content validity and Cronbach's alpha reliability testing (? = 0.771) confirmed the instrument's suitability. Diagnostic tests for normality (Shapiro-Wilk), multicollinearity (VIF), and autocorrelation (Durbin-Watson) confirmed the fitness of the regression model. Multiple regression analysis revealed that digital hardware (? = 0.263, p = 0.004), virtual communication (? = 0.314, p = 0.002), digital storage (? = 0.229, p = 0.003), and data usage (? = 0.235, p = 0.002) each had a statistically significant positive effect on county performance, collectively explaining 71.2% of the variance (Adjusted R? = 0.712). The study concludes that a robust digital presence is a critical driver of improved service delivery, transparency, citizen engagement, and operational efficiency in county governance. It recommends strategic investment in digital infrastructure, cloud-based storage solutions, structured virtual communication frameworks, and open data initiatives to enhance county government performance.

Keywords: Digital Presence, Digital Hardware, Virtual Communication, Digital Storage, Data Usage, County Government Performance, Kenya, Kitui County, e-Government.

Title: DIGITAL PRESENCE AND PERFORMANCE OF KITUI COUNTY GOVERNMENT, KENYA

Author: Faith Nzisa Mwangangi, Josphat Kyalo

International Journal of Management and Commerce Innovations 

ISSN 2348-7585 (Online)

Vol. 14, Issue 1, April 2026 - September 2026

Page No: 583-590

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Website: www.researchpublish.com

Published Date: 12-June-2026

Abstract: Construction projects in secondary schools across Kenya face persistent challenges of incomplete delivery, cost overruns, and inadequate planning. According to the Auditor General's Report for Homa-Bay County (2024), only 60% of school construction projects in the county are completed, compared to a national comparator average of 90% in counties such as Kericho, Kakamega, and Uasin Gishu  reflecting a significant 30-percentage-point performance deficit. This study determined the influence of Monitoring and Evaluation (M&E) practices on the performance of construction projects in public secondary schools in Homa-Bay County, Kenya. Specifically, it examined the influence of performance reviews, M&E transparency and accountability, project team involvement, and baseline surveys on construction project performance. The study was anchored on four theoretical frameworks: Stakeholder Theory, Institutional Theory, Resource Dependence Theory, and Goal Setting Theory. A descriptive research design was adopted, employing a semi-structured questionnaire administered to a sample of 310 respondents drawn from a target population of 1,620 stakeholders, comprising Board of Management (BOM) chairpersons, project managers, community members, and school principals. Stratified and simple random sampling were employed. Multiple regression analysis was utilized for inferential analysis while thematic analysis was applied to qualitative data. Findings revealed that, despite limited implementation, all four M&E practices; performance reviews, transparency and accountability, team involvement, and baseline surveys positively and significantly influenced construction project performance. The study concluded that M&E practices are critical predictors of construction project performance in public secondary schools. It is recommended that the Ministry of Education and county governments institutionalize regular M&E frameworks, enforce accountability standards, and build stakeholder capacity in construction project management.

Keywords: Monitoring and Evaluation, Construction Projects, Secondary Schools, Performance Reviews, Baseline Survey, Transparency, Stakeholder Involvement, Homa-Bay County, Kenya.

Title: Monitoring and Evaluation Practices and Performance of Construction Projects Projects in Secondary Schools in Homa Bay County, Kenya

Author: Crispo Emmanuel Oduol, Joshua Tumuti

International Journal of Management and Commerce Innovations 

ISSN 2348-7585 (Online)

Vol. 14, Issue 1, April 2026 - September 2026

Page No: 576-582

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Website: www.researchpublish.com

Published Date: 12-June-2026

Abstract: Artificial Intelligence (AI) and automation are becoming more popular with the Indian pharmaceutical industry as a part of the Pharma 4.0 paradigm to improve operational efficiency as more regulatory and market pressures increase. Nevertheless, there is little empirical data on the way these technologies translate to quantifiable efficiency results. The study will focus on direct, mediating, moderating, and interaction effects of AI adoption and automation adoption on the operational efficiency of Indian pharmaceutical companies. Primary data were gathered among 350 workers (production, quality, R and D, supply chain and technology functions) and processed through Structural Equation Modelling (SEM). The results indicate that AI adoption as well as automation adoption have a significant effect on enhancing operational efficiency. Digital preparedness partially mediates the AI adoption and efficiency relation and employee technological competence mediates the automation and efficiency relation. Significantly, the research reveals a new AI-Automation Paradox whereby the interplay between AI and automation has a negative impact on the efficiency of the operations, which implies diminishing returns as a result of the complexity of the technology and organizational absorption capacity. The framework of Integrated Digital Operations Capability (IDOC) has been proven and promotes the Pharma 4.0 literature due to its capability alignment, rather than single technology usage. The research provides practical information to managers and policymakers on how to create sequenced, capability-based digital transformation strategies to achieve sustainable efficiency benefits.

Keywords: Artificial Intelligence; Automation; Operational Efficiency; Pharma 4.0; Digital Readiness; Employee Technological Competence; Indian Pharmaceutical Industry.

Title: Role of Artificial Intelligence and Automation in Transforming Operational Efficiency of Indian Pharmaceutical Companies

Author: Mrs. S. Mahalakshmi, Dr. M. Ganesan, Dr.R.Mugesh Kannan

International Journal of Management and Commerce Innovations 

ISSN 2348-7585 (Online)

Vol. 14, Issue 1, April 2026 - September 2026

Page No: 559-575

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Website: www.researchpublish.com

Published Date: 12-June-2026

Abstract: This study assessed the effect of internal audit practices on the financial performance of manufacturing companies in Rwanda, with focus on Bralirwa PLC. The specific objectives were to determine the effect of internal control system, establish the effect of financial reporting, assess the effect of independent assurance, and determine the effect of risk management on financial performance. The study used a descriptive and explanatory research design. The target population comprised 133 employees of Bralirwa PLC, and a sample of 100 respondents was obtained using Slovin's formula. Primary and secondary data were used, while questionnaires supported the collection of primary data. SPSS version 25 was used to generate descriptive statistics, correlation, ANOVA, and multiple regression results. Pilot testing was conducted at Ingufu Gin Company, and the reliability results were above the recommended threshold. The regression findings revealed that internal control system had a positive and significant effect on financial performance (β = 0.269, beta = 0.292, t = 3.773, p = 0.000). Financial reporting also had a positive and significant effect (β = 0.238, beta = 0.264, t = 3.469, p = 0.001). Risk management had the strongest positive and significant effect (β = 0.433, beta = 0.494, t = 5.970, p = 0.000). Independent assurance had a significant negative effect (β = -0.195, beta = -0.177, t = -2.785, p = 0.007). The model explained 72.1% of variation in financial performance. The study concluded that internal audit practices significantly influence financial performance at Bralirwa PLC, with risk management being the strongest predictor.

Keywords: Internal audit practices, financial performance, internal control system, financial reporting, independent assurance, risk management, Bralirwa PLC.

Title: Internal Audit Practices and Financial Performance of Manufacturing Companies in Rwanda. A Case of Bralirwa PLC

Author: Edithe Gikundiro, Dr. Osiemo Kengere

International Journal of Management and Commerce Innovations 

ISSN 2348-7585 (Online)

Vol. 14, Issue 1, April 2026 - September 2026

Page No: 548-558

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Website: www.researchpublish.com

Published Date: 10-June-2026

Abstract: This study examined the effect of stakeholder engagement on the sustainability of National Irrigation Authority projects in Wajir County. Despite significant investment in water projects, many projects in the county remain unsustainable, non-functional, or abandoned, limiting access to reliable water supply for over 70% of residents between 2020 and 2025. The study specifically investigated the influence of stakeholder training, decision-making processes, stakeholder communication, and stakeholder participation in leadership on project sustainability. The research was guided by Agency Theory and Stakeholder Theory and adopted a descriptive research design. Data were collected using semi-structured questionnaires from a sample of 353 respondents selected through cluster sampling from a target population of 3,000 community members. Descriptive and inferential statistics, including Pearson correlation and multiple regression analysis, were used to analyze the data. The findings revealed that stakeholder training, decision-making processes, stakeholder communication, and stakeholder participation in leadership all had a statistically significant positive effect on the sustainability of National Irrigation Authority projects (p < 0.05). The study concludes that effective stakeholder engagement enhances project sustainability through improved participation, communication, leadership, and decision-making. The study recommends the establishment of effective stakeholder training programs, inclusive decision-making mechanisms, strong communication strategies, and visionary leadership practices to improve the long-term sustainability and performance of water projects in Wajir County, Kenya.

Keywords: Stakeholder engagement; Project sustainability; Irrigation projects; Decision-making process; Community participation.

Title: Stakeholders Participation and Sustainability of National Irrigation Authority Projects in Wajir County, Kenya

Author: Jonam Mwandembo Mzera, Lydiah Gachengo

International Journal of Management and Commerce Innovations 

ISSN 2348-7585 (Online)

Vol. 14, Issue 1, April 2026 - September 2026

Page No: 536-547

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Website: www.researchpublish.com

Published Date: 10-June-2026

Abstract: Project sustainability has become a major concern for donors and development organizations due to the increasing demand for long-term project outcomes in a dynamic global environment. This study examined the influence of monitoring and evaluation (M&E) practices on the sustainability of projects funded by Self Help Africa in Kenya. Specifically, the study assessed the effects of M&E budgeting, planning, managerial skills, and stakeholder participation on project sustainability. A census approach was adopted targeting completed projects funded by Self Help Africa, involving management staff, accountants, planners, evaluation officers, and project managers. Primary data were collected using questionnaires and analyzed using descriptive and inferential statistics, including regression analysis and ANOVA. The findings revealed that managerial skills in M&E, stakeholder participation, M&E budgeting, and M&E planning significantly influenced the sustainability of Self Help Africa projects in Kenya. The study concludes that effective M&E practices are essential in enhancing sustainable project outcomes. It recommends strengthening M&E management capacity, ensuring early stakeholder involvement, allocating adequate M&E budgets, and integrating M&E planning during the initial stages of project design to improve sustainability.

Keywords: Monitoring and Evaluation; Project Sustainability; Stakeholder Participation; M&E Planning; Donor-Funded Projects.

Title: Monitoring and Evaluation Practices and Sustainability of Donor-Funded Projects Implemented by Self-Help Africa in Kenya

Author: Kirit Juma Mtana, Lydiah Gachengo

International Journal of Management and Commerce Innovations 

ISSN 2348-7585 (Online)

Vol. 14, Issue 1, April 2026 - September 2026

Page No: 528-535

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Website: www.researchpublish.com

Published Date: 10-June-2026

Abstract: This paper proposes UmmahConnect, a conceptual multi-sided 4IR digital platform that aims to solve common issues in student event management across institutions of higher learning (IHL) globally. Currently, event information is often scattered across platforms such as WhatsApp, Telegram, and social media, making it difficult for students to discover events and for organizers to manage vendors and sponsors effectively. This study uses the Design Thinking approach, supported by literature review, benchmarking of existing platforms, and the use of Business Model Canvas (BMC) and Value Proposition Canvas (VPC) to better understand user needs and design a suitable solution. The platform connects multiple customer segments (CS), including students as service seekers, event organizers as service providers, and vendors and sponsors as supporting partners within one ecosystem, aligning with the concept of multi-sided platforms. Future works include developing a business plan based on the validated business model and improving the platform’s scalability and long-term sustainability.

Keywords: multi-sided platform, event management, digital platform, student engagement, business model canvas.

Title: A Conceptual UmmahConnect Business Model: Institutions of Higher Learning Integrated Event Management and Circular Campus Economies

Author: Alya Balqis binti Che Rahim, Nur Habriyah binti Mohd Ibrahim, Nur Niezaa Sakinah Binti Nor Azni, Abdul Rahman bin Ahmad Dahlan

International Journal of Management and Commerce Innovations 

ISSN 2348-7585 (Online)

Vol. 14, Issue 1, April 2026 - September 2026

Page No: 514-527

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Website: www.researchpublish.com

Published Date: 06-June-2026

Abstract: People who have digital accounts for banking, trading, and financial investment opportunities. The growing adoption of fintech apps has changed the way investors behave, especially tech-savvy users like IT professionals in Bengaluru. This review paper seeks to reconnect the dots between ABFS and investor behaviour by reviewing large sample of literature spanning the years 2002–2026. This research adopts the key theoretical frameworks: Unified Theory of Acceptance and Use of Technology (UTAUT), Theory of Planned Behaviour (TPB), behavioural finance theory and trust theory. The research method adopted was systematic literature review that was carried out by employing Scopus, Web of Science, Google Scholar, and peer-reviewed journals. According to the results, the main factors that explain the financial behaviour of adoption and investment are: financial awareness, the digital financial literacy, ease of use, Accessibility, Trust and Security, and Risk perception. The review also highlights some key gaps in the existing research, such as a lack of qualitative research, the absence of longitudinal studies, a narrow provision of emerging market studies, and poor focus on decentralized finance and AI-based investment applications. The paper proposes a conceptual and Structural Equation Model (SEM)-based framework explaining the relationship between technological, behavioural, and psychological factors influencing investor behaviour. Its finding will be valuable for the scientific community as it lays the basis for an integrated framework in understanding the adoption of fintech in emerging economies, and will also be helpful for policy makers, fintech developers and researchers

Keywords: Application-based financial services, fintech adoption, investor behaviour, financial literacy, SEM model, trust and security, risk perception, digital investment platforms, TAM, TPB & UTAUT.

Title: APPLICATION-BASED FINANCIAL SERVICES AND INVESTOR BEHAVIOUR IN INVESTMENT MANAGEMENT PRACTICES: A SYSTEMATIC REVIEW OF THEORETICAL INSIGHTS, TRENDS, AND FUTURE DIRECTIONS

Author: Parimala.S, Dr. Annadurai

International Journal of Management and Commerce Innovations 

ISSN 2348-7585 (Online)

Vol. 14, Issue 1, April 2026 - September 2026

Page No: 502-513

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Website: www.researchpublish.com

Published Date: 04-June-2026

Abstract: E-commerce platforms are growing in the techno-based era. India’s techno-savvy youths impacting the market are widely used e-commerce platforms. The present research paper studies the online shopping trends among college students in Chhatrapati Sambhajinagar city of Maharashtra state. The volume of online transactions by college students is increasing. Chhatrapati Sambhajinagar is a growing city. It was necessary to study the growing online shopping trend among the college students. This research paper study an online buying behaviour, motivating and influencing factors, payment method, risk and problems faced and satisfaction level of students about e-shopping. The convenience sampling method (As per willingness of students) used to select samples. Student voluntarily participated in e-survey through questionnaire link of google form. The primary data collected and presented through a tables and figures has been analysed.

Keywords: E-commerce, Online Shopping, Trend, College students, Chhatrapati Sambhajinagar.

Title: Online Shopping Trends among College Students in Chhatrapati Sambhajinagar City

Author: Dr.Rajendra Nanasaheb Shelar

International Journal of Management and Commerce Innovations 

ISSN 2348-7585 (Online)

Vol. 14, Issue 1, April 2026 - September 2026

Page No: 494-501

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Website: www.researchpublish.com

Published Date: 02-June-2026

Abstract: This study examines the effectiveness of digital service delivery through the Jumia e-commerce platform among Ghanaian consumers. It focuses on how customers search for products, complete payments, access customer support, and navigate the website with ease. The study is guided by four main research questions: how performance expectancy, effort expectancy, social influence, and facilitating conditions affect repurchase intention; how technology maturity explains these relationships; how platform support develops into practical user skills; and how Jumia can improve service delivery for different types of customers in Ghana. The study is important because although online shopping is growing quickly in Ghana, many customers still face challenges such as weak internet connections, complicated payment procedures, concerns about product quality, and differences in digital skills.

To address these questions, the study first reviewed relevant literature on e-commerce service delivery, repurchase intention, technology maturity, and customer behavior. Based on the review, a conceptual model was developed and hypotheses were formulated. A structured questionnaire was then designed to collect primary data from 300 active Jumia customers across different regions in Ghana. The respondents were selected using random sampling methods to ensure that the sample included customers from both urban and rural areas. After data collection, quantitative methods were used to analyze the responses. The study tested reliability and validity, conducted factor analysis, examined correlations among the variables, and used regression analysis to test the hypotheses.

The results show that performance expectancy and facilitating conditions have significant effects on repurchase intention among Ghanaian Jumia customers. The findings also show that technology maturity plays an important mediating role in explaining how customers move from initial expectations to repeated use of the platform. In particular, customers who gradually develop stronger practical skills and confidence in using the platform are more likely to continue shopping on Jumia. The study further shows that these relationships vary across different customer groups, including urban and rural users, first-time buyers, and more experienced online shoppers. Overall, the findings confirm that digital service quality and customer skill development are both important for sustaining e-commerce use in Ghana.

The study has several practical implications for Jumia Ghana and other e-commerce platforms in Africa. First, online platforms should be designed in a simple and user-friendly way so that customers with limited digital skills can use them easily. Second, stronger integration with mobile money services should be improved to make payment easier and more reliable. Third, customer support should be responsive and flexible enough to serve both beginners and experienced users. Finally, businesses should encourage satisfied customers to recommend the platform to others, since positive word-of-mouth can strengthen trust and repurchase intention. These actions can help e-commerce firms build long-term customer loyalty and support sustainable growth in African markets.

Keywords: Repurchase Intention, Technology Maturity, E-Commerce.

Title: Determinants of Ghanaian Consumers' Repurchase Intention in Online Shopping on Jumia: The Mediating Role of Technology Maturity

Author: Afram Michael Akwasi, Ayivor Bernard l, Agyakwa Georgina

International Journal of Management and Commerce Innovations 

ISSN 2348-7585 (Online)

Vol. 14, Issue 1, April 2026 - September 2026

Page No: 482-493

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Website: www.researchpublish.com

Published Date: 28-May-2026

Abstract: This paper proposes a conceptual multi-sided digital platform called GreenBite, designed to solve the problem of food waste while providing food accessibility to B40 communities in Malaysia. The platform connects food and beverage (F&B) businesses with surplus foods to consumers who seek affordable meals with an added donation feature to support the people in need. The platform targets various customer segments including food seekers (consumers), B40 communities, food providers such as restaurants and cafes, donors and sponsors. The study adopts the Design Thinking methodology consisting of Empathize, Define, Ideate, Prototype and Test stages followed by literature review, inspired by existing platforms and user validation through surveys. Findings show that current leading food delivery platforms only emphasize convenience and profit while not focusing on sustainability and social impact. GreenBite introduces a new value proposition by combining surplus food redistribution, real-time availability and donation features which are aligned with environmental and social goals. The proposed business model is validated using Business Model Canvas (BMC), Value Proposition Canvas (VPC), Environment Map and Strategy Canvas which demonstrate its potential to attain the Blue Ocean market space. This study contributes by presenting a digital platform/solution that reduces food waste, enhances affordability and promotes sustainable consumption. Future work includes the development of a full-scale application and detailed business implementation plan.

Keywords: Food waste, multi-sided digital platform, surplus food redistribution, B40 community, sustainability, Blue Ocean Strategy.

Title: A Conceptual Green-Bite Multi-Sided Digital Platform: Enhance Surplus Food Redistribution, Reduce Food Waste and Enhance Food Accessibility

Author: Muhammad Waqiuddin Aqhar Bin Mohd Yatim, Muhammad Nabil Hamizan Bin Maruwan, Muhammad Adib Bin Ahmad Jefiruddin, Muhammad Alif Zakwan Bin Mohd Shukri, Abdul Rahman Bin Ahmad Dahlan

International Journal of Management and Commerce Innovations 

ISSN 2348-7585 (Online)

Vol. 14, Issue 1, April 2026 - September 2026

Page No: 466-481

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Website: www.researchpublish.com

Published Date: 27-May-2026

Abstract: This paper aims to develop a conceptual business model called Kaleng, a sustainable smart meal subscription platform supported by a digital mobile application and a reusable lunchbox system. The solution addresses key challenges, pains, gains, and jobs-to-be-done of multiple customer segments, including consumers (students and working adults), food providers, and donors or sponsors. Current food consumption patterns in Malaysia reveal issues such as high daily food costs, unhealthy eating habits, decision fatigue, food waste, and limited transparency in donation channels. These challenges align with national priorities under the Thirteenth Malaysia Plan (13MP), MyDIGITAL, and the National 4IR Policy, which emphasise digital transformation, sustainability, and improved quality of life. This study adopts the Design Thinking (DT) methodology, including literature review, benchmarking using the Business Model Canvas (BMC), and data collection through surveys and interviews. An initial business model is developed using the Environment Map (EM), BMC, and Value Proposition Canvas (VPC), together with a high-fidelity digital platform prototype. The model is then tested and validated with target users and stakeholders. A Strategy Canvas is constructed to compare the validated model with existing industry players. The findings indicate strong demand for a structured meal subscription system that enhances convenience, cost control, and healthy eating while reducing environmental impact. The validated model shows that Kaleng acts as both a pain reliever and gain creator by integrating digital meal planning, reusable packaging, and transparent sponsorship features. This paper contributes by proposing a differentiated, technology-enabled, and sustainability-driven business model aligned with national development agendas. Future work includes developing a full business plan and scaling the platform for wider implementation.

Keywords: Kaleng, Sustainable, Smart Meal Subscription, Food Waste, Urban Communities, Technology, AI, IoT, Blockchain, Food Accessibility.

Title: A Conceptual Kaleng Business Model: Sustainable Digital Meal Subscription and Reusable Packaging Platform

Author: Yasmin Hanani Salsabila Binti Md Hakiim, Amni Nuwairah Binti Abdul Hanan, Noor Zafirah Alya Binti Noor Shizarin, Nur Khairyna Binti Ahmad Khairy, Abdul Rahman Bin Ahmad Dahlan

International Journal of Management and Commerce Innovations 

ISSN 2348-7585 (Online)

Vol. 14, Issue 1, April 2026 - September 2026

Page No: 450-465

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Website: www.researchpublish.com

Published Date: 25-May-2026