Vol 14 Issue 1 April 2026-September 2026

Abstract: This study focuses on the role of education in the enhancement of human development through leadership development, critical thinking, decision making and management skills. Secondary data and a structured review of the leadership and management literature was used to analyse selected education indicators and outcomes from the Human Development Index (HDI). Observations of relationships are identified through descriptive statistics, country comparisons and correlation analysis. Results of the findings show that there is a positive correlation between education-related investment and human development; and literature analysis found that analytical thinking, informed decision-making and management skills are important aspects of good leadership. The study suggests the development of leadership education that is practical and relates to capabilities that includes critical thinking, the ability to make decisions, management skills and human-development approaches.

Keywords: Leadership Education; Human Development; Critical Thinking; Decision-Making; Management Skills; Leadership Effectiveness.

Title: Leadership, Education and Human Development: Enhancing Critical Thinking, Decision-Making and Management Skills for Effective Leadership

Author: Alexis Annan

International Journal of Management and Commerce Innovations 

ISSN 2348-7585 (Online)

Vol. 14, Issue 1, April 2026 - September 2026

Page No: 851-859                         

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Website: www.researchpublish.com

Published Date: 30-September-2026

Abstract: This study examined the relationship between digitalization and supply chain efficiency at RAM Transporters Ltd in Rwanda. It focused on three dimensions of digitalization: real-time data monitoring, automated order processing and scheduling, and digital procurement systems. A descriptive cross-sectional research design employing a mixed-methods approach was adopted. The target population comprised 45 employees of RAM Transporters Ltd. Quantitative data were collected using questionnaires, of which 35 complete responses were obtained, while qualitative data were collected through semi-structured interviews with five key informants. Quantitative data were analyzed using descriptive statistics, Pearson’s correlation analysis, and multiple linear regression in SPSS Version 25, while qualitative data were analyzed thematically. The findings indicated a low overall level of digitalization, with a digitalization index of 34.4%. Real-time monitoring recorded the highest mean score (M = 2.45), followed by automated scheduling (M = 1.95) and digital procurement (M = 1.65), while supply chain efficiency had an overall mean score of 2.10. Pearson’s correlation analysis revealed positive and statistically significant relationships between real-time monitoring and supply chain efficiency (r = .645, p < .01) and between automated scheduling and supply chain efficiency (r = .521, p < .01). The multiple regression model explained 48.7% of the variance in supply chain efficiency, with real-time monitoring emerging as the only statistically significant individual predictor (β = .432, p = .024). Qualitative findings further revealed continued reliance on manual processes, fragmented use of digital technologies, and resistance to technological change. The study concludes that digitalization is significantly associated with supply chain efficiency at RAM Transporters Ltd, with real-time monitoring showing the strongest measurable relationship in the regression model. The study recommends strengthening real-time monitoring systems, progressively automating core supply chain processes, developing integrated digital procurement systems, and investing in staff training and change-management initiatives.

Keywords: Digitalization, Supply Chain, Ram Transporters Limited, Rwanda.

Title: Impact of Digitalization on Supply Chain Efficiency at Ram Transporters Limited, Rwanda

Author: Djalia Uwabeza, Dr. Nkechi Irechukwu

International Journal of Management and Commerce Innovations 

ISSN 2348-7585 (Online)

Vol. 14, Issue 1, April 2026 - September 2026

Page No: 840-850

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Website: www.researchpublish.com

Published Date: 30-September-2026

Abstract: This study examined the effect of Environmental, Social, and Governance (ESG) integration on the financial performance of CIMERWA Ltd in Rusizi, Rwanda. Specifically, the study assessed the effects of environmental, social, and governance practices on the company’s financial performance. A mixed-methods research design was employed, combining questionnaire surveys, semi-structured interviews, and document analysis. Data were collected from 138 employees, comprising 85 technical and operational staff who responded to questionnaires and 53 management and administrative staff who participated in interviews. Corporate documents, including annual reports and sustainability disclosures covering 2019–2024, were also reviewed. Quantitative data were analysed using descriptive statistics, correlation, and multiple regression analysis, while qualitative data were analysed thematically. The findings revealed that ESG integration had a significant positive effect on financial performance, with the three ESG dimensions jointly explaining 61.0% of the variation in financial performance (R² = 0.610, p < 0.001). Environmental practices demonstrated a significant positive relationship with financial performance (r = 0.648, p < 0.001), while social practices also showed a significant positive relationship (r = 0.648, p < 0.001). Governance practices exhibited the strongest positive association with financial performance (r = 0.701, p < 0.001). These findings indicate that effective ESG integration can contribute substantially to improved organizational financial performance and long-term sustainability. The study recommends strengthening ESG practices through effective environmental management, socially responsible initiatives, robust governance systems, supportive regulatory frameworks, and responsible investment strategies. The findings provide useful evidence for CIMERWA management, policymakers, regulators, investors, and researchers seeking to promote sustainable industrial performance in Rwanda.

Keywords: Environmental, Social, Governance, Financial Performance, CIMERWA, Rusizi.

Title: Effects of Environmental, Social, and Governance (ESG) Integration on Financial Performance in CIMERWA Limited, Rusizi, Rwanda

Author: Faustine Mukankiko, Dr. Athanas Osiemo Kengere

International Journal of Management and Commerce Innovations 

ISSN 2348-7585 (Online)

Vol. 14, Issue 1, April 2026 - September 2026

Page No: 828-839

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Published Date: 29-September-2026

Abstract: Private Technical and Vocational Education and Training (TVET) providers face structural vulnerabilities due to tuition dependency. This empirical study investigates the impact of revenue diversification on long-term institutional financial sustainability. Using a explanatory structural equation modeling framework, we examine three independent variables: Commercial Production Units (X 1), Consultancy Services (X2), and Corporate Training Contracts (X3). Operational Resource Allocation Efficiency (M) is modeled as a mediator, while National Regulatory Policy (W) is analyzed as a moderator. Data were collected from a stratified sample of 340 private TVET institutions using a 5-point Likert scale questionnaire and audited institutional archives.

Econometric diagnostics confirmed data validity through Cronbach’s alpha (alpha > 0.82), Heterotrait-Monotrait ratio (HTMT < 0.85), and Variance Inflation Factors (VIF < 2.41). Structural Equation Modeling (SEM) and ordinary least squares regression indicate that while all three diversification streams significantly enhance long-term sustainability (Y), their direct effects are substantially amplified when channeled through resource allocation efficiency (M). Furthermore, multi-group interaction analysis shows that favorable national regulatory policies significantly moderate the path from diversification strategies to operational efficiency. The paper concludes with actionable frameworks for TVET administrators to structurally hedge financial risks without compromising educational quality.

Keywords: Financial Diversification, Institutional Sustainability, Private TVET, Resource Dependency Theory, Structural Equation Modeling.

Title: FINANCIAL DIVERSIFICATION AND PRIVATE TVET INSTITUTIONAL SUSTAINABILITY

Author: Juma Kangutu

International Journal of Management and Commerce Innovations 

ISSN 2348-7585 (Online)

Vol. 14, Issue 1, April 2026 - September 2026

Page No: 822-827

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Website: www.researchpublish.com

Published Date: 25-September-2026

Abstract:  Five types of capital, including physical, natural, human, financial and social capital, constitute livelihood. The livelihood capitals change determined the socio-economic condition of Bedia women. The main purpose of the study is to observe the livelihood capital change. It further analyses the impact of these changes on Bedia women in Indian Sundarbans. Based on the survey, 122 Bedia women’s livelihood capital change measured using the livelihood capital index. Moreover, the multiple linear regression model has been used for empirical analysis of the impact of livelihood capital change from 2001 to 2023. The findings of the study show that the total livelihood capital index value was 0.6983 in 2001 and 0.6930 in 2023. The average livelihood capital value decreased in the study period. The impact of these changes on livelihoods is notable. Mainly, human capital, financial capital and natural capital mostly impacted occupation, economic condition, food intake capacity and health status of Bedia women. Finally, on the basis of the findings, some suggestions are proposed from the observations of livelihood capital.

Keywords: Livelihood Capital Index, Bedia Women, Multiple Linear Regression, Sundarbans.

Title: Explore the Impact of Livelihood Diversification on the Bedia Women in Hingalganj Block in Indian Sundarbans, West Bengal

Author: Pinki Paul

International Journal of Management and Commerce Innovations 

ISSN 2348-7585 (Online)

Vol. 14, Issue 1, April 2026 - September 2026

Page No: 816-821

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Website: www.researchpublish.com

Published Date: 22-September-2026

Abstract: Kenya's devolved health system has not translated increased project activity into consistently better service delivery, and the management practices adopted by implementing agencies remain an under-examined explanation. This study examined the influence of four process-based management practices; total quality management (TQM), business process re-engineering (BPR), enterprise resource planning (ERP) and entrepreneurial orientation (EO) on the performance of Ministry of Health projects in Nairobi City County. The study was anchored on Deming's quality theory, the Motwani et al. process re-engineering framework, Barney's resource-based view and the Lumpkin and Dess entrepreneurial orientation model. A descriptive design was adopted and a census conducted on 121 heads of department across four projects: the Nairobi City County primary healthcare facilities, the KEMRI stem cell and regenerative medicine laboratory, the Dishi na County school feeding kitchens and the Pharmacy and Poisons Board Pill Scan project. One hundred usable responses were returned (83 per cent); Cronbach's alpha was 0.850 or above for all five constructs. Multiple linear regression was estimated after tests for linearity, multicollinearity, normality and homoscedasticity. The model was significant, F(4, 95) = 9.618, p < .001, explaining 28.8 per cent of the variance in performance. TQM had a positive and significant effect (B = .381, p = .020) and EO a positive and significant effect with the largest standardised coefficient (B = .367, β = .299, p = .020). BPR was positive but not significant (B = .215, p = .161) and ERP negative and not significant (B = −.106, p = .500), despite both being rated highly descriptively. The study concludes that behavioural practices delivered measurable performance gains while technical practices did not, and attributes the divergence to implementation conditions such as skills, infrastructure, leadership commitment and change management rather than to weakness in the practices themselves.

Keywords: process-based management; total quality management; business process re-engineering; enterprise resource planning; entrepreneurial orientation; project performance; public health projects; Kenya.

Title: Process-Based Management Practices and the Performance of Ministry of Health Projects in Nairobi City County, Kenya

Author: Shem Mzee Abuor, Paul Sang

International Journal of Management and Commerce Innovations 

ISSN 2348-7585 (Online)

Vol. 14, Issue 1, April 2026 - September 2026

Page No: 806-815

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Website: www.researchpublish.com

Published Date: 05-September-2026

Abstract: Government-sponsored rescue centres are the state's principal instrument for removing children from the streets of Nairobi, yet roughly 60 per cent of the children they rehabilitate return to the streets. This study examined the influence of four project management integration practices including resource allocation, monitoring and evaluation, stakeholder engagement and capacity building on the performance of these centres, anchored on systems theory, stakeholder theory and the theory of change. A descriptive design was adopted and a census conducted on the 56 staff of the four government-sponsored centres in Nairobi City County; 53 usable questionnaires were returned (94.6 per cent). Data were analysed using descriptive statistics, Pearson correlation and simple linear regression. Capacity building was the strongest predictor of performance (r = .741; B = 0.704, t = 8.11, p < .001; R² = .549), followed by stakeholder engagement (r = .680; R² = .463) and monitoring and evaluation (r = .653; R² = .427). Resource allocation was significant but weak (r = .274; B = 0.351, p = .041; R² = .075). The ordering inverts the account staff themselves give: resource adequacy attracted the lowest ratings of any construct (M = 2.90) and dominated the open-ended responses, yet explained the least variance, while capacity building rated highest (M = 3.77) explained the most. The study concludes that funding is a necessary but weak lever in this setting and that competence, coordination and evidence use carry more of the performance load, and recommends that the county prioritise professional staffing and structured mentorship, formalise stakeholder engagement, and institutionalise monitoring and evaluation as a management process rather than a reporting obligation.

Keywords: project management integration; capacity building; monitoring and evaluation; stakeholder engagement; street children; child protection; Kenya.

Title: Project Management Integration and the Performance of Government-Sponsored Rescue Centres for Street Children in Nairobi City County, Kenya

Author: Samuel Ndung'u Wainaina, Morrisson Mutuku

International Journal of Management and Commerce Innovations 

ISSN 2348-7585 (Online)

Vol. 14, Issue 1, April 2026 - September 2026

Page No: 797-805

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Website: www.researchpublish.com

Published Date: 05-September-2026

Abstract: The marketing of vegetables strengthens agricultural sustainability, improves farmers’ livelihoods and ensures food security. Despite the progress, the sector continues to face challenges – a fragmented supply chain, post-harvest losses, price volatility, weak market infrastructure they can’t access readily. These restrictions hamper the marketing of fresh vegetables and their availability to consumers. In light of these challenges, this paper analyses innovative practices for vegetable marketing by merging sustainable agricultural practices and contemporary marketing techniques. The research evaluates changes in vegetable marketing from conventional distribution systems to tech-oriented, consumer-driven, value-adding supply chains. This emphasizes the significance of digital marketplaces, farmer producer organizations, cold-chain logistics, traceability systems, value addition, and farm-to-consumer marketing models in improving market efficiency and reducing food wastage. The paper focus on planners and users of marketing infrastructure, to understand the problem areas. Further it discusses the important role of government policies, institutional support, and public-private partnerships in creating resilient vegetable marketing systems that benefit producer. Also it benefits intermediaries and consumers as well. By integrating contemporary literature and modern marketing practices, the paper presents a conceptual framework for sustainable marketing of vegetables that is economically viable, environmentally friendly and socially inclusive. The results stress that innovation, digitization plus integrated supply chains can help enhance farmers’ income, benefit consumers and sustain the agri-growth through re-dispatch of vegetable marketing. This research study will be helpful to policymakers, researchers, agribusiness professionals and agricultural extension agencies in developing efficient and sustainable vegetable marketing system.

Keywords: Vegetable marketing, Sustainable Agriculture Growth(SAG), Farming activities, Government policies, Fresh Produce Marketing; Farmer Producer Organizations (FPOs); Value Chain Management etc..

Title: From Farm to Fork: Reimagining Vegetable Marketing for Sustainable Agricultural Growth

Author: S Vincent Raj, Dr S Ganesan

International Journal of Management and Commerce Innovations 

ISSN 2348-7585 (Online)

Vol. 14, Issue 1, April 2026 - September 2026

Page No: 784-796

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Website: www.researchpublish.com

Published Date: 03-September-2026

Abstract: India is a leading exporter of marine products and exports its seafood products to many of the major destinations in the world. Consumers' demand for food safety, food traceability and food sustainability has raised a great demand for efficient supply chain management. It is in this scenario, the digital transformation and the smart cold chain technologies have emerged, proposing an improvement in the production chain, and also reducing losses by waste in the post-harvest production and guaranteeing compliance with international quality standards. The study focuses on the potential of digital technologies, such as the ‘Internet of Things (IoT)’, blockchain, AI, cloud-based logistics and automated cold storage, in boosting exports competitiveness of the seafood sector in India. The research design was mixed, where a structured survey was used for gathering data from 200 respondents, including operators of seafood export, seafood processing, aquaculture, logistics and cold stores companies and 20 semi structured interviews were conducted among the industry experts. The results indicate that the use of digital 10x affects the management of the inventory and buyer's confidence on international markets as well as improving the efficiency of the operations. However, the extent of infrastructure and technical skills of SMEs are not yet robust enough to facilitate the use of more technologies and implementation costs are still very high. The findings indicate three investments that can help to achieve the digital transformation challenges throughout the seafood supply chain: investment in digital infrastructure, workforce training, and government supportive policies. Extension of the smart, cold chain will contribute towards the competitiveness of Indian seafood exports and make their supply chains sustainable and resilient.

Keywords: Digital transformation, Smart cold chain, Seafood exports, IoT, Blockchain, Artificial Intelligence, Export competitiveness, India.

Title: Digital Transformation and Smart Cold Chain Technologies for Improving Export Competitiveness in the Indian Seafood Industry

Author: Benzily A, Dr. Ashok Kumar Purohit

International Journal of Management and Commerce Innovations 

ISSN 2348-7585 (Online)

Vol. 14, Issue 1, April 2026 - September 2026

Page No: 779-783

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Website: www.researchpublish.com

Published Date: 26-August-2026

Abstract: The increasing concern for energy conservation and environmental sustainability has enhanced consumer interest in energy-efficient household appliances. The present study examines awareness and buying behaviour towards BEE star-labelled white goods among working women with special reference to Ramanathapuram District.

The study adopts a descriptive and analytical research design, with primary data collected from 385 working women through a structured questionnaire using a five-point Likert scale. The mean score analysis indicates a high level of awareness, with an overall mean score of 4.09, while awareness that higher BEE ratings indicate greater energy efficiency recorded the highest mean score of 4.31. The findings indicate that working women are generally aware of BEE labels, energy savings and the benefits of energy-efficient appliances, although awareness of environmental benefits and actively seeking BEE-related information requires further improvement. The study concludes that strengthening BEE awareness can encourage informed buying decisions, promote energy-efficient white goods and contribute to sustainable household consumption in Ramanathapuram District.

Keywords: BEE Star Label, Consumer Awareness, Buying Behaviour, Working Women, White Goods, Energy Efficiency, Sustainable Consumption.

Title: Awareness and Buying Behaviour Towards BEE Star-Labelled White Goods among Working Women with Special Reference to Ramanathapuram District

Author: S.Fathima Rustha, Dr.A.Jasmine

International Journal of Management and Commerce Innovations 

ISSN 2348-7585 (Online)

Vol. 14, Issue 1, April 2026 - September 2026

Page No: 774-778

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Website: www.researchpublish.com

Published Date: 19-August-2026

Abstract: Youth violence and institutional safety incidents emerge from complex interactions among individual behaviour, social exposure, community conditions, prior institutional contact, and administrative records. Conventional prediction models often analyse these domains independently, limiting their capacity to represent nonlinear dependencies, temporal patterns, and cumulative risk pathways. This study proposes a novel Social-Behavioral-Community-Administrative Risk Fusion Algorithm (SBCA-RFA) for predicting youth violence and institutional safety outcomes through integrated multi-domain risk modelling. The proposed algorithm combines structured social indicators, behavioural histories, community-level vulnerability measures, and administrative risk variables within a weighted feature-fusion architecture incorporating gradient-based feature learning, attention-guided risk weighting, interaction modelling, and calibrated probabilistic classification. The system is designed to generate both individual violence-risk probabilities and institutional safety-risk scores while retaining interpretable contributions from major predictor groups. Comparative experiments evaluate SBCA-RFA against Logistic Regression, Support Vector Machine, Random Forest, Extreme Gradient Boosting, Light Gradient Boosting Machine, and a conventional Multilayer Perceptron. Performance is assessed using accuracy, precision, recall, F1-score, area under the Receiver Operating Characteristic curve, area under the Precision-Recall curve, Brier score, calibration error, false-negative rate, and balanced accuracy. Receiver Operating Characteristic curves, Precision-Recall curves, calibration plots, confusion matrices, feature-importance graphs, risk-distribution plots, and algorithm-comparison charts are used to examine predictive discrimination, reliability, interpretability, and operational usefulness. Ablation experiments further quantify the contribution of social, behavioural, community, and administrative indicator groups to predictive performance. Explainability is incorporated using Shapley Additive Explanations to identify the variables and cross-domain interactions most strongly associated with predicted violence and safety outcomes. The proposed framework is intended to demonstrate that integrated multi-source risk representation can provide stronger discrimination and more reliable early-warning capability than single-domain and conventional machine-learning approaches. The resulting system provides a technically rigorous foundation for data-informed prevention, targeted youth support, institutional resource allocation, and proactive safety management while emphasizing transparent and responsible risk assessment.

Keywords:  Youth Violence; Institutional Safety; Social Indicators; Behavioral Risk; Administrative Risk.

Title: Predicting Youth Violence and Institutional Safety Outcomes through the Integration of Social Behavioral Community and Administrative Risk Indicators

Author: Godbless Amokwaw

International Journal of Management and Commerce Innovations 

ISSN 2348-7585 (Online)

Vol. 14, Issue 1, April 2026 - September 2026

Page No: 749-773

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Website: www.researchpublish.com

Published Date: 18-August-2026

Abstract: This study analyzes the impact of Foreign Direct Investment (FDI) on Gross Domestic Product (GDP) growth in BRICS countries using secondary data over a period of 20 years. A quantitative research approach is adopted, employing statistical tools such as correlation and regression analysis with the help of SPSS software. The study considers GDP as the dependent variable, while FDI, inflation, and exchange rate are treated as independent variables. The results indicate that FDI has a positive and statistically significant impact on GDP growth, highlighting its importance as a major driver of economic development. Inflation is found to have a negative effect, whereas the exchange rate shows a positive influence on growth. The study emphasizes that maintaining macroeconomic stability along with attracting foreign investment is essential for achieving sustainable economic growth in emerging economies.

Keywords: FDI, GDP, Inflation, Exchange Rate, Macroenvironment.

Title: Foreign Direct Investment and Economic Growth: An Empirical Analysis

Author: V.Prema, Dr. R. Kalidoss

International Journal of Management and Commerce Innovations 

ISSN 2348-7585 (Online)

Vol. 14, Issue 1, April 2026 - September 2026

Page No: 745-748

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Website: www.researchpublish.com

Published Date: 14-August-2026

Abstract: The Indian pharmaceutical industry plays a vital role in the nation's economic growth by contributing significantly to healthcare, exports, and employment. This study examines the determinants of profitability of ten selected Indian pharmaceutical companies representing large-cap, mid-cap, and small-cap firms listed on the BSE and NSE. The study is descriptive in nature and relies exclusively on secondary data collected from the annual reports of the selected companies. Profitability is measured using Return on Capital Employed (ROCE), while multiple regression analysis is employed to assess the influence of firm-specific variables such as size, leverage, liquidity, inventory turnover ratio, fixed assets turnover ratio, operating expenses to sales ratio, past profitability, growth, and age on profitability. The findings reveal that the explanatory power of the regression models is consistently high across the selected companies, with R² values ranging from 0.96 to 0.99. Firm size, inventory turnover, past profitability, growth, and age emerge as significant positive determinants of profitability in most companies, whereas leverage and operating expenses generally exhibit a negative influence. The study concludes that efficient management of operational and financial factors is essential for improving profitability and sustaining competitive performance in the Indian pharmaceutical industry. The findings provide useful insights for corporate managers, investors, and policymakers in formulating strategies to enhance financial performance.

Keywords: Indian Pharmaceutical Industry, Profitability, Multiple Regression Analysis, Financial Performance, Inventory Turnover Ratio and so on.

Title: PROFITABILITY OF SELECT INDIAN PHARMACEUTICAL COMPANIES 

Author: S.MAHALAKSHMI, Dr.M.GANESAN

International Journal of Management and Commerce Innovations 

ISSN 2348-7585 (Online)

Vol. 14, Issue 1, April 2026 - September 2026

Page No: 734-744

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Website: www.researchpublish.com

Published Date: 06-August-2026

Amendment Date: 13-August-2026

Abstract: Kenya has enacted a number of comprehensive trade policies with the goal of improving the nation's overall economic performance. Despite these efforts and other underlying initiatives focused on increasing trade levels of Kenya via Structural Adjustments Programs (SAPs) and Vision 2030, the levels of trade openness have been characterized by a fluctuating trend. The paper seeks to establish the effect on trade openness on economic growth in Kenya. The theoretical framework on the study will be based on Theory of comparative advantage and export-led-growth theory. Ex-post facto research approach was utilized in the paper. Time series methodology will be applied, co-integration tests and diagnostic tests such as stationarity, normality, heteroskedasticity, and autocorrelation tests will be conducted. Various control variables including inflation, interest rate, and exchange rate will be included to guarantee that a sound statistical model is established. Hypothesis testing will be guided by the threshold of 0.05 significance level. The Autoregressive distributed lag (ARDL) models regression results revealed that in the long run the effect of trade openness on economic growth was positive but insignificant, while in the short run it was positive and significant. In conclusion, while economic growth is enhanced by trade liberalisation in the short run, its long-run effect is yet to be fully realised. The study recommended that the relevant government authorities should enhance export diversification and value addition policies, manufacturing policies and trade infrastructure.

Keywords: Economic Growth, Exports, Imports and Trade Openness.

Title: EFFECT OF TRADE OPENNESS ON ECONOMIC GROWTH IN KENYA

Author: Samuel Omboke Nyabute, Peris Njeri Kiarie, Lucy Wamugo Mwangi

International Journal of Management and Commerce Innovations 

ISSN 2348-7585 (Online)

Vol. 14, Issue 1, April 2026 - September 2026

Page No: 724-733

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Website: www.researchpublish.com

Published Date: 05-August-2026

Abstract: This study examined the influence of change management practices on the performance of contemporary hotel businesses in Kigali City, using Sainte Famille Hotel as a case study. The study was motivated by the increasing challenges faced by hotels in implementing organizational change, including employee resistance, inadequate training, ineffective communication, and limited innovation, which undermine service quality, operational efficiency, competitiveness, and long-term sustainability. The study was anchored on theories of technological change, leadership, organizational learning, stakeholder engagement, and organizational performance. A quantitative research approach employing a descriptive and correlational research design was adopted. The target population comprised 268 respondents drawn from hotel management, employees, and guests at Sainte Famille Hotel. A sample of 192 respondents was determined using Slovin's formula. Primary data were collected using structured questionnaires and analyzed using descriptive statistics, including frequencies, percentages, means, and standard deviations, as well as inferential statistical techniques to examine the relationship between change management practices and organizational performance. The findings revealed that effective change management practices significantly improve hotel performance by enhancing service quality, operational efficiency, employee adaptability, customer satisfaction, and organizational competitiveness. Specifically, technological innovation, transformational leadership, organizational learning, stakeholder involvement, and effective communication were found to play a significant role in reducing resistance to change, fostering employee commitment, and promoting innovation. The results further demonstrated that well-implemented change management practices strengthen teamwork, improve decision-making processes, and contribute to sustainable organizational growth. The study concludes that effective change management is a critical determinant of organizational performance in contemporary hotel businesses. It recommends that hotel managers institutionalize comprehensive change management strategies by investing in employee capacity building, strengthening internal communication, promoting participatory leadership, and encouraging continuous innovation. Policymakers should support the development of policies that facilitate organizational transformation within the hospitality industry, while future researchers should extend similar studies to other hospitality establishments and employ mixed-methods or longitudinal research designs to provide broader empirical evidence.

Keywords: Management Practices, Performance, Hotel Businesses, Contemporary, Kigali City.

Title: Change Management Practices and Performance of Contemporary Hotel Businesses in Kigali City, Rwanda: A Case of Sainte Famille Hotel

Author: Bimenyimana Gabriel, Dr. Charles Aloo

International Journal of Management and Commerce Innovations 

ISSN 2348-7585 (Online)

Vol. 14, Issue 1, April 2026 - September 2026

Page No: 714-723

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Website: www.researchpublish.com

Published Date: 31-July-2026